Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: catsmeow on May 16, 2017, 11:22:50 AM

Title: Email error
Post by: catsmeow on May 16, 2017, 11:22:50 AM

I registered for a free trial for Avast Cleanup but had made a typo on my email address in the process.  When the window popped up to confirm information was correct, I clicked "no" but it still seemed to go through and didn't give me the option to change anything.  The activation code has been entered, but the email has probably gone to an address which does not exist. (I hope) I'm concerned that I entered credit card details and will not have the option to cancel if I want to later on. 

Title: Re: Email error
Post by: Asyn on May 16, 2017, 11:28:08 AM

Contact support: https://support.avast.com/support/tickets/new

Title: Re: Email error
Post by: catsmeow on May 16, 2017, 01:30:05 PM

Is there a number I can call from Ireland?  I only get an automated message to go to the support page.  I do not have an order confirmation number as the email was wrong.

Title: Re: Email error
Post by: Eddy on May 16, 2017, 01:57:18 PM

https://support.avast.com/support/tickets/new?form=3

Title: Re: Email error
Post by: moroni on May 16, 2017, 03:37:53 PM

Hi catsmeow,

Could you please reply to the automatic message you got and to indicate us some details we could use to find your order e.g. your name and surname, or what you entered as email address, if you know it.

Thanks!