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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: thynes1 on May 16, 2017, 02:41:09 PM

Title: avast upgrade no activation code
Post by: thynes1 on May 16, 2017, 02:41:09 PM
Hi
I would be grateful if you would help me, I paid by visa for the upgrade of avast, payment to digitalriver.com but I never got any activation code to update it. I got another email asking for bank details again.

Also I emailed avast and they had no record of it?

What should i do?

Thank you
Title: Re: avast upgrade no activation code
Post by: Pondus on May 16, 2017, 03:00:14 PM
There may be a delay from digital river to avast ?

Anyway you may contact digital river

for avast contact use ticket system > https://support.avast.com/support/tickets/new

Sales FAQ > https://www.avast.com/faq.php?article=AVKB24#artTitle

Title: Re: avast upgrade no activation code
Post by: DavidR on May 16, 2017, 03:03:21 PM
Note: Support tickets are handled on a First In First Out and can take between 5 and 10 working days, depending on payment method. Whatever you do don't submit multiple tickets as this throws you back in the line.

Also try  - Resend avast License https://www.avast.com/resend-license-paid.php (https://www.avast.com/resend-license-paid.php), you will need to enter the email that you used when purchasing the license, e.g. the one that the original email with the link was sent.
Title: Re: avast upgrade no activation code
Post by: thynes1 on May 16, 2017, 04:18:48 PM
Hi,
I checked and I had put in the order 29th April. I have been invoiced for the order.
But I still haven't received the activation code.

I emailed avast support as you mentioned above and I will wait to hear back from them.

Thank you
Title: Re: avast upgrade no activation code
Post by: DavidR on May 16, 2017, 04:36:01 PM
What was the support ticket ID number ?

Did you try the Resend avast License option I gave ?
Title: Re: avast upgrade no activation code
Post by: thynes1 on May 16, 2017, 05:12:16 PM
What was the support ticket ID number ?

Ticket ID: [#814616]

Got a reply back saying:

Dear customer,

we are sorry, but our records show no valid purchases with the e-mail address you specified.

Please make sure the information you supplied is correct, and the original purchase was carried out using this email address.

If you purchased your license from an Avast reseller please contact the reseller directly (http://www.avast.com/locate-dealer).

Best regards,

the Avast team


___________________________________________________________________________________


Did you try the Resend avast License option I gave ?
Yes

I waiting to hear back from them.




I checked with digitalriver  website but it linked back to avast when I logged in. You are to send a email through avast which I did.
I'm going around in circle waiting the hear back from the avast licence option.

Thanks for your help


Title: Re: avast upgrade no activation code
Post by: DavidR on May 16, 2017, 05:20:40 PM
How did you pay ?
Some payment methods take longer to clear, e.g. bank transfer may take a few days for funds to be clear at the recipients bank.

The resend license should be relatively quick, assuming they can find your details (email address used on purchase).
Title: Re: avast upgrade no activation code
Post by: thynes1 on May 16, 2017, 05:21:50 PM
I had paid by visa
Title: Re: avast upgrade no activation code
Post by: DavidR on May 16, 2017, 05:38:23 PM
I had paid by visa

OK, I wouldn't have thought the Visa payments shouldn't take very long to clear.

Have you responded to the response requesting more information to try and track down the order.

In the unlikely even that you made a typo in your email address (surprising how often this happens). Give as much info as possible, date of purchase, the payment method 'Visa' as you mentioned, your name and address, anything that they can search on.

EDIT, I have reported this to try and draw attention to it.