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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on May 21, 2017, 04:38:10 AM

Title: UI Failed to load
Post by: REDACTED on May 21, 2017, 04:38:10 AM

I have tried the repair option but still hasn't fixed this issue. Could use some more help please  :)

(http://i.imgur.com/TInz5uc.png)

Title: Re: UI Failed to load
Post by: Asyn on May 21, 2017, 09:15:15 AM

- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?

Title: Re: UI Failed to load
Post by: REDACTED on May 21, 2017, 09:30:35 AM

- Which Avast..? (Free/Pro/IS/Premier)
-  Free

- Which version..?
-17.4.2294

- OS..? (32/64 Bit..? - which SP/Build..?)
-Windows 10 64 bit

- Other security related software installed..?
-Nope

Title: Re: UI Failed to load
Post by: Asyn on May 21, 2017, 09:37:31 AM

1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.

Title: Re: UI Failed to load
Post by: chris... on May 21, 2017, 10:41:00 AM

Hello,
Similar problems on windows xp have been solved by activation of the service "Terminal Server"
I think this service was replaced by "Remote Desktop Service" on W10.
So , may you have to verify this service enabled before to perform a clean install?

Title: Re: UI Failed to load
Post by: REDACTED on May 21, 2017, 12:50:52 PM

Quote from: chris05 on May 21, 2017, 10:41:00 AM

Hello,
Similar problems on windows xp have been solved by activation of the service "Terminal Server"
I think this service was replaced by "Remote Desktop Service" on W10.
So , may you have to verify this service enabled before to perform a clean install?

It is currently not running. I'll activate it and see what happens.

Title: Re: UI Failed to load
Post by: Tobur on May 21, 2017, 08:14:49 PM

If Terminal Services will not start see my post at:
https://forum.avast.com/index.php?topic=202276.msg1393542#msg1393542

Title: Re: UI Failed to load
Post by: REDACTED on May 23, 2017, 12:04:20 AM

Tried enabling the service but that didn't work. The clean reinstall did though, thanks!

Title: Re: UI Failed to load
Post by: REDACTED on May 23, 2017, 02:40:32 AM

I'm having much the same issue. No systray icon and the UI won't load. I'm an MCP in Windows, so I have some idea of what I'm doing.

First, I attempted a repair using Windows install manager. No success.
Second I attempted a re-install of the new software version, no success. For this I pulled a new install package.

Not sure what's going on. It's been solid until recently (prior to 17.1.2294), and I've recommended the product for years. I'm becoming irritated to the point I'm considering using a different product.

I will try using the uninstall tool and installing it again, but this is something I really don't get warm and fuzzy about when it's my security software


System: Windows 7 SP1 all current updates
Avast install package reports 17.1.3394.0 downloaded today fresh
Other security loaded
Comodo Firewall 10 (firewall ONLY, I double checked))
Superanitspyware 6.0.1240 (scanner only in the free version, no realtime scanning)
AdBlock plus for Firefox
EDIT: 64bit Windows

Title: Re: UI Failed to load
Post by: Asyn on May 23, 2017, 06:36:50 AM

Quote from: Skaithakk on May 23, 2017, 12:04:20 AM

Tried enabling the service but that didn't work. The clean reinstall did though, thanks!

You're welcome.