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Avast Products => Avast Mobile Apps => Topic started by: bzy on May 22, 2017, 08:03:18 AM

Title: scan file cost too much time
Post by: bzy on May 22, 2017, 08:03:18 AM
hello

The avast mobile security for android cost too much times (about 30 minutes) when scanning the Alipay app. Why ?
Title: Re: scan file cost too much time
Post by: Tereza V. on May 22, 2017, 06:36:44 PM
Hi, the scanning time depends on the amount of files. Was the scan completed after the 30 minutes, or did it get stuck/crash?
Title: Re: scan file cost too much time
Post by: bzy on May 23, 2017, 09:19:12 AM
Hi, thank you for for reply. After 30 minutes the scan is done. No crash or stuck. But I use Norton mobile security it costs about 10 seconds.
Title: Re: scan file cost too much time
Post by: Tereza V. on May 23, 2017, 04:15:15 PM
Hi, thanks for your reply. We tried to reproduce the problem, but the scan took only a few seconds (as it should have).

Could you send us your GUID (unique id of your installation), so we can check for errors on our side?

Just go to Settings / About / tap 5 times on the version number / copy the GUID value and send it to me via PM.

Thanks!
Title: Re: scan file cost too much time
Post by: bzy on May 25, 2017, 10:24:03 AM
Hi, I am so sorry for the late answer. I will send you the GUID later.
Best regards.
Title: Re: scan file cost too much time
Post by: Tereza V. on May 29, 2017, 10:47:59 PM
Hi, thanks for the GUID, we have found the crashes.
Good news is that it is fixed for the net update 6.3.0 (Beta version by the end of this week, public release a few days later).
Thanks for your patience.