Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: tc_saw82 on May 24, 2017, 07:36:40 AM

Title: activation Avast Cleanup problems
Post by: tc_saw82 on May 24, 2017, 07:36:40 AM

Currently i format my computer and reinstall the Avast (updated version) and reactive or install the licenses.
Avast premium is OK, but i face the problem in Avast Cleanup. I insert the code, the system showed that: The number of successful activation has reached the limit.
Expire date is: 24 JULY 2017
What is the problems?

Title: Re: activation Avast Cleanup problems
Post by: Eddy on May 24, 2017, 09:48:53 AM

The problem is that you can only use the activation code a limited amount of times.
You need to use the license file and not the activation code as has been explained before on this webboard.

Title: Re: activation Avast Cleanup problems
Post by: tc_saw82 on May 24, 2017, 01:36:09 PM

Thanks for the reply.

now question is i could not find the  license file, but only the code.

Title: Re: activation Avast Cleanup problems
Post by: Eddy on May 24, 2017, 03:11:00 PM

Look in your account.

Title: Re: activation Avast Cleanup problems
Post by: sarth on May 27, 2017, 05:03:07 AM

Okay having the same problem. Using the free anti-virus and  signed up for the 30 day trial (which btw I cant turn off auto renew keeps coming back as error) tried the activation code first that did not work. I then asked for and received the license file but that only had the free anti-virus license not the 30 day Clean-up license. My free trial is about to run out and would like to at least try it once before it ends or I end up buying it cause the auto renew wont shut off.

Title: Re: activation Avast Cleanup problems
Post by: Gilson Garcia on May 27, 2017, 02:58:07 PM

Comprei a licença do cleanup no boleto , e não recebi e segundo o avast não conta no registro, alguém pode me ajudar. ?

Title: Re: activation Avast Cleanup problems
Post by: Eddy on May 27, 2017, 03:05:07 PM

This is a English forum.

Post in English here or use one of the non-English forums.

Title: Re: activation Avast Cleanup problems
Post by: vaskelisvaidotas on May 28, 2017, 11:00:32 AM

Hello i reinstalled win after install avast . awast shows me yours license is valid 256 days but when i do clean up it doesnt resolve problems. where is the problem?

Title: Re: activation Avast Cleanup problems
Post by: Asyn on May 28, 2017, 11:03:44 AM

Quote from: vaskelisvaidotas on May 28, 2017, 11:00:32 AM

Hello i reinstalled win after install avast . awast shows me yours license is valid 256 days but when i do clean up it doesnt resolve problems. where is the problem?

Avast Cleanup is a paid product.

Title: Re: activation Avast Cleanup problems
Post by: vaskelisvaidotas on May 28, 2017, 11:36:24 AM

Yes i know but i paid for one year is valid untill 10.22.2017

Title: Re: activation Avast Cleanup problems
Post by: Eddy on May 28, 2017, 11:38:47 AM

Download your license file (through your account) and use it.

Title: Re: activation Avast Cleanup problems
Post by: vaskelisvaidotas on May 28, 2017, 12:20:15 PM

i did , this is a problem.

Title: Re: activation Avast Cleanup problems
Post by: Asyn on May 28, 2017, 12:22:23 PM

Contact support: https://support.avast.com/support/tickets/new

Title: Re: activation Avast Cleanup problems
Post by: tc_saw82 on May 29, 2017, 02:23:30 PM

Quote from: vaskelisvaidotas on May 28, 2017, 12:20:15 PM

i did , this is a problem.

YES，there is no activation file, you can email support team to solve it.

I also email them and problem settle.

Title: Re: activation Avast Cleanup problems
Post by: FOX GRÁFICA E IMPRESSOS on May 30, 2017, 03:00:45 PM

e agora faço o que para utilizar o produto,não tinha essa informação, fico sem utilizar um contrato de 3 anos.

Fattima Borges

Title: Re: activation Avast Cleanup problems
Post by: Eddy on May 30, 2017, 03:01:18 PM

Fox, this is a English forum.