Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: ardvark on April 03, 2006, 11:38:55 PM
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Hi All...
It's too late for the version just coming out but perhaps in 4.8 there could be a fix for the Outlook Express problem. With every copy of Avast I've used, in order to send mail properly without problems, you have to activate the main program. If you just click on a link (on a web page, for example) and get the message box and try and send it that way, you get an error message from the server. Then you have to bring up the main program and try two or three times to send it by clicking on "send/receive."
I've tried talking to the staff techs about this but all I got was the usual end user placations.....i.e., did you check your firewall, go to this setting, click that....the kind of stuff that screws your settings all to heck but doesn't fix the problem. ::)
Besides, I should not have to make any changes for this feature to work smoothly.
Does anybody else have this problem or is it something I have not considered and I'm the problem? ;D
Also, how do you guys get the flags to show up underneath your names?
Thanks for your help!
Best Regards...
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avast! 4.7 is scheduled around 15 april 2006. So plety of time and i'm sure Alwil guys will check if it's possible to fix this one too.
Regarding flags... i'm not really sure :P Some of other regular members here gave them (could be "Tech", but i'm not sure lol).
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It was so long ago, but I think if you Click the Member Map button, select the Country and place your Pin in the Map and I think that then displays the Country's Flag.
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It was so long ago, but I think if you Click the Member Map button, select the Country and place your Pin in the Map and I think that then displays the Country's Flag.
Yep, this is how you display the map I've just tried it myself ;)
Mike
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No, I've never encountered that problem, and wasn't aware there was a bug.
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Hi all....
Ah, here we are.......Avast users of the world unite, eh? ;D
Anyway, thank you all for your replies and I hope my little problem gets on the "repair list" for the next version.
@oldman:
I like your avatar...I can definately relate; how I remember so well my days of using Windows 95 and 98 and sometimes XP isn't that much better :P
Best Regards...
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With every copy of Avast I've used, in order to send mail properly without problems, you have to activate the main program.
Are you using Windows 98? What do you mean 'activate' the main program? Can you post a screenshot?
If you just click on a link (on a web page, for example) and get the message box
Which message box? What is the relationship between the webpage link and avast mail scanner? ???
Also, how do you guys get the flags to show up underneath your names?
Regarding flags... i'm not really sure :P Some of other regular members here gave them (could be "Tech", but i'm not sure lol).
It was not me... 8)
Avast users of the world unite, eh? ;D
Sure. Isn't it the best thing we can get? 8)
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Hi tech...
I'm using Windows XP Pro, although I've had the same problem using 98 SE. I tried getting you a screenshot but when I sent the mail, it went without a hitch! Do you care if I send you a test e-mail to attempt to duplicate the problem?
With XP, I've noticed that it will work like it's supposed to at least a tiny bit of the time.
By message box, I mean the smaller box that you write the text of the message in....not bringing the entire program up (when you want to retrieve messages.)
Thanks!
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I tried getting you a screenshot but when I sent the mail, it went without a hitch!
Can't you post the screenshot here in forums? http://forum.avast.com/index.php?topic=8982.0
Do you care if I send you a test e-mail to attempt to duplicate the problem?
I don't mind but... duplicate the problem? How?
By message box, I mean the smaller box that you write the text of the message in....not bringing the entire program up (when you want to retrieve messages.)
Sorry it's late here... I'm tired but I'm not being able to understand exactly your problem...
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Tech,
in my browser, Firefox, there is a toolbar item called "Send link". I think that this is the kind of thing that ardvark is talking about.
When clicked the link simply opens the outgoing mail compose window of your default mail product to send the link in an email rather than opening up the whole mail product itself.
I hope this doesn't confuse the discussion.
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@ alanrf:
Yes, you are going in the right direction....
@ tech:
ok, let's try this again....say you use Outlook Express as your default POP3 mail client and of course, Avast configures it when it is installed so that the mail goes through its servers.
Now, let's say that you are looking at a web page and you find an e-mail link that you want to send mail to. Ok, when you click that link, the Outlook Express splash screen appears and then you get a smallish box that you can fill in the subject line and the text of your message (the "who's it going to" line is already completed for you.) You fill out what you want to say and then you click SEND. Then you get another small window showing you a progress bar and notification that the message was actually sent. That's it, mission completed.....
Well, in my case, during the time the progress bar is showing, I get an error message saying that the server could not forward the message! Ok, now I have to click on the Outlook Express icon in the toolbar to bring up the main program. The message I tried to send is in "Outbox." The program automatically looks for new messages and tries to send out any in the Outbox once it is finished loading into memory. Again, another error message when it tries to send the same message out again. So, I click "SEND/RECEIVE" and it will repeat the same process over again. Again, same error message. Now, I click SEND/RECEIVE again and this time, finally, my message is actually sent!!! However, if I open the main program FIRST and THEN click to create a new message, there is never any problem. The problem never exists before Avast is installed.
This is what I put up with on a routine and consistent basis. >:(
This has happened with every Avast install I've done for myself and with both 98 and XP. This is why I say it is a bug or program glitch.
Best Regards...
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ardvark
I'm glad I am going in the right direction.
With my default mail client (Thunderbird) I have never experienced this problem, the "send email" window opens and the email is sent without any problem.
You will no doubt find this rather useless information since you are using Outlook Express. I thought so ... so I changed my default email client to Outlook Express.
With my default client as Outlook Express I repeated the test ... the individual email window of Outlook Express was opened, the email was sent ... without any problem and just about instantly received at the account I sent it to.
So, I think that something else is getting in the way.
say you use Outlook Express as your default POP3 mail client and of course, Avast configures it when it is installed so that the mail goes through its servers.
given that you are using Windows XP the above quote is very simply wrong (sorry to be blunt).
avast does not change your email configuration and it does not go through avast servers. avast does intercept (within your system) the outgoing mail and avast does (within your system) scan the outgoing mail.
Your description of what happens when creating the email is puzzling. In my case the Outlook Express send mail window appears with the "from" line set to my default account, the subject line set to the name of the link and the link itself is the text of the message. I am left to fill in the "who to send to" information.
How, in your case, would it know who to send to?
Are you perhaps using some other plugin or software to enable this function?
Which browser do you use?
It has already been suggested but it would probably help if you could post a screenshot of the box as you see it (though please remove any personally identifiable details before you capture the screenshot).
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1. Guys, please stay on topic, this thread is hard to follow...
2. The mail scanner in avast 4.7 is vastly improved. Nontrivial changes have been implemented to work around the notorious Timeout Expired messages as well as enable sending of large emails even on slow connections (dial-up etc)...
Please wait for the beta (should be ready by the end of this week). We're looking forward to hearing your comments.
Cheers
Vlk
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@ alanrf:
No, don't be sorry...actually, you are correct. With XP, Avast does not change any of the POP3 settings like it did 98. Oooops! I use IE 6 Service pack 1 and Opera on occasion.
Usually on websites, if an e-mail link is provided, it will fill in the "To" line for you. This is different from opening the entire program and clicking "Create Mail."
And I would like to thank you for going above and beyond by setting up your own copy of OE and trying to duplicate the problem, I really appreciate that!!!! :)
I've not been able to duplicate the problem today at all myself, perhaps with XP, it is intermittant. If I'm lucky, maybe it will stay that way ;D
@ tech:
No doubt you received my test e-mail. No hitch sending that.
I don't know, this is a weird one. If nobody else is having this problem, I don't know what is going on. Either way, this does not affect my "product loyalty." Avast will definately be staying on my system and I'm thinking about upgrading to the professional version. No other free AV that I know of provides these many options and features.
Thank you both and everyone who replied to this thread for your helpfulness and kindness, it is truly appreciated :)
Best Regards...
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No doubt you received my test e-mail. No hitch sending that.
Only now... my spam killer caught it ;D
I'll take a look into your email soon...
Hi Tech...
This is the test e-mail to see if I can duplicate the problem regarding my copy of Outlook Express. Thanks for your help!
Aaron
avast! Antivirus: Inbound message clean. Virus Database: 0614-0, 03/04/2006.
These are the contents... your email is being scanned by my avast 8)
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Hi tech...
Good! I'm glad to see your SPAM killer is on the job ;D
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Hi all....
OK! It happened again and I was able to save the error message:
The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was 'rgletters@guardnet.com'. Subject 'Letter to the Editor...', Account: 'pop.efn.org', Server: 'mailhost.efn.org', Protocol: SMTP, Server Response: '554 <rgletters@guardnet.com>: Relay access denied', Port: 25, Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC79
Somehow Avast plays a role in this because this never happens when Avast is not installed. And again, this only happens when I click on a link on a web page, never from the main program.
Best Regards...
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Error Number: 0x800CCC79
Will this help?
http://www.google.com/search?hl=en&q=0x800CCC79&btnG=Google+Search
8)
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Hi tech...
Thanks for the link :) I took a look around and mostly the issue revolves around authentication and SSL which my ISP does not require. However, I did see a post at Castlecops where an individual had both Microsoft Outlook 2000 and OE 6 installed at the same time, as I do. Yet, this person was using his copy of Outlook (not OE) where as mine is not even configured. I don't even touch it. Still, I wonder if that has something to do with it?
Best regards...
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I know you've already done but, please, put the line
Log=20
into the file avast4.ini under [MailScanner] section to get a detailed logging and then stop & start 'Internet Mail' provider, send and receive mails, etc.
After all send the log file Avast4\DATA\log\aswMaiSv.log by mail to Vojtech.
Maybe we can know a little more...
Details: http://forum.avast.com/index.php?topic=12234.msg103474#msg103474
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Hi Tech,
No, now that I think about it, that wasn't it. I had both installed when I used AntiVir and the problem didn't exist.
Oh, well...
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I had both installed when I used AntiVir and the problem didn't exist.
What do you mean?
Are you using Antivir guard (resident) or scanning emails with it (plugin)?
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Hi tech...
Ok, did that....do you want the log now or let it build up for a few days so there is more information?
In answer to your question: No, no....this was last year that I was talking about concerning AntiVir. Now I use (full program) Avast 4.6. I do not use any other antivirus program on my system.
Best Regards...
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Hi tech...
Now see more of what you meant. I was referring to both of us having Outlook 2000 and OE 6 installed at the same time.
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I was referring to both of us having Outlook 2000 and OE 6 installed at the same time.
It shouldn't be a problem... anyway, which one do you use?
Enable only the one you need and test to see if it works.
Do you want the log now or let it build up for a few days so there is more information?
Trying to send and receive one or more emails, with and without attachments would be enough I think...
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Hi tech...
I use Outlook Express strictly....I don't even touch Outlook 2000. Outlook Express is configured as the default.
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I use Outlook Express strictly....I don't even touch Outlook 2000. Outlook Express is configured as the default.
So, uninstall the Outlook/Exchange plugin through Control Panel.
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Change function and uncheck the plugin at left. You must be connected to the internet while repairing.
If this does not help, can you uninstall / boot / install (customized, without the plugin) / boot again
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I use Outlook Express strictly....I don't even touch Outlook 2000. Outlook Express is configured as the default.
So, uninstall the Outlook/Exchange plugin through Control Panel.
??? How would the Outlook plug-in cause the error messages I've been getting? I don't think even OE uses it.
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The Outlook/Exchange plugin is going to do nothing ... not work ... not play a role if Outlook 2000 is being used.