Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: REDACTED on May 28, 2017, 01:38:19 PM

Title: "Clean up has suffered an error and won't be able to run until you restart.."
Post by: REDACTED on May 28, 2017, 01:38:19 PM
I have Avast Free antivirus and got an activation code for the cleanup in the hope of it improving performance on my 3. 5 years old PC running Windows 8.1 However, each time I have tried to run the cleanup I get the above error message. Restarting the PC doesn't make any difference. I  still cannot run the program. Any suggestions please?
Title: Re: "Clean up has suffered an error and won't be able to run until you restart.."
Post by: DFC on June 03, 2017, 02:25:15 AM
Same Here, cant use the Clean option, just the Optimizer one.

Starting scanning
(http://img-central.com/images/2017/06/03/CleanUp_Scan_ERROR_01.jpg)


Then
(http://img-central.com/images/2017/06/03/CleanUp_Scan_ERROR_02.jpg)

And you restart and nothing change, same error!


Win10 PRO

How do I FIX it??

Title: Re: "Clean up has suffered an error and won't be able to run until you restart.."
Post by: Asyn on June 03, 2017, 06:46:39 AM
See: https://www.avast.com/faq.php?article=AVKB268#idt_050
Title: Re: "Clean up has suffered an error and won't be able to run until you restart.."
Post by: tibor.franek on September 20, 2017, 10:59:55 AM
See: https://www.avast.com/faq.php?article=AVKB268#idt_050
That link does not contain any help. It only links to the general Avast Support website, which contains no help for this Avast Cleanup problem. The four options to submit a problem to Avast in the link all refer to Avast Antivirus, not the Avast Cleanup. How to fix it then?
Title: Re: "Clean up has suffered an error and won't be able to run until you restart.."
Post by: Asyn on September 20, 2017, 02:42:12 PM
-> https://forum.avast.com/index.php?topic=208551.msg1419974#msg1419974
Title: Re: "Clean up has suffered an error and won't be able to run until you restart.."
Post by: REDACTED on October 15, 2017, 10:10:56 PM
Hi, i have the same problem. "Something's gone wrong". I need some help...