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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Rusty Shacklford on May 30, 2017, 05:18:04 AM

Title: Avast.com Account Loading Endlessly
Post by: Rusty Shacklford on May 30, 2017, 05:18:04 AM
Every time I go onto avast.com, and click on the Account tab it just puts me in a never ending loading bar that stops at about 1/8th the way there. Anyone else having this problem. I use Firefox as my web browser if that makes any difference. I would really like to see my Account details so this is very annoying.
Title: Re: Avast.com Account Loading Endlessly
Post by: mchain on May 30, 2017, 08:22:21 AM
Stops every time 1/8th of the way?  Last time you successfully logged in?
Title: Re: Avast.com Account Loading Endlessly
Post by: DavidR on May 30, 2017, 10:10:11 AM
Every time I go onto avast.com, and click on the Account tab it just puts me in a never ending loading bar that stops at about 1/8th the way there. Anyone else having this problem. I use Firefox as my web browser if that makes any difference. I would really like to see my Account details so this is very annoying.

Are you actually connecting to avast.com to get to your account as that is a roundabout route ?

I connect via my.avast.com and logon (if required) and it loads just fine using firefox 53.0.3 on this win10 home 64bit laptop.
Title: Re: Avast.com Account Loading Endlessly
Post by: chris.. on May 30, 2017, 12:57:47 PM
hi

@DavidR : Already forgotten ? ;) ... back to the future.

https://forum.avast.com/index.php?topic=196852.0

Rusty Shacklford , Check that your windows clock is not ahead of UTC time

Known regression bug with Firefox > v51 (and Safari) du to new FF behavior (relative to server time instead of absolute time)
https://bugzilla.mozilla.org/show_bug.cgi?id=1352720
Is it OK with Chrome ?
Title: Re: Avast.com Account Loading Endlessly
Post by: DavidR on May 30, 2017, 05:52:58 PM
hi

@DavidR : Already forgotten ? ;) ... back to the future.

https://forum.avast.com/index.php?topic=196852.0

Rusty Shacklford , Check that your windows clock is not ahead of UTC time
<snip>

Thanks for the reminder.

Yes it is easy to forget ;)

Especially when you don't encounter this on a regular basis.