Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Abraham on April 04, 2006, 04:49:34 PM

Title: Registrered, where is new Reg. key ?
Post by: Abraham on April 04, 2006, 04:49:34 PM

Hello,
Registrered,  yesterday.
Have not received new registration key.
Is the robot on vacation ?
Thanks.

Title: Re: Registrered, where is new Reg. key ?
Post by: Lisandro on April 04, 2006, 04:53:30 PM

Listed below are several reason why you may not receive your license key:

Filling in an incorrect E-mail address - the robot will send the message to this wrong mailbox and you won't receive it!
Your mailbox is full - the registration message can't be stored in your mailbox and you won't receive it!
You or your Internet provider use a so called AntiSpam program and it blocks the registration mail as a spam.
Please ensure that emails from Avast's addresses are authorized to enter your mailbox.

Welcome to avast forums...

Title: Re: Registrered, where is new Reg. key ?
Post by: Abraham on April 04, 2006, 08:55:23 PM

Not blocked.
A solution would be helpful.

How do I check to see if I entered my email address incorrectly  ?
Should I register again ?
Should I use same info if I reg. again ?

Title: Re: Registrered, where is new Reg. key ?
Post by: CharleyO on April 04, 2006, 08:57:05 PM

***

If you are not sure, just register again and make sure you check your spelling & typos.    :)


***

Title: Re: Registrered, where is new Reg. key ?
Post by: DavidR on April 04, 2006, 09:18:03 PM

In the meantime you can use the Demo Key which will give you 60 days unrestricted use. Plenty of time to resolve the receipt of a registration key.

If you have a second email account then you could try that one and see if that gets through.

If you or your ISP uses a Spam filter ensure that email from avast.com is white listed.

Title: Re: Registrered, where is new Reg. key ?
Post by: Lisandro on April 04, 2006, 09:22:09 PM

Quote from: Abraham on April 04, 2006, 08:55:23 PM

How do I check to see if I entered my email address incorrectly?

You can't check this 'in the past' but if you register again, check before submiting the data to Alwil.

Quote from: Abraham on April 04, 2006, 08:55:23 PM

Should I register again?

No trouble.

Quote from: Abraham on April 04, 2006, 08:55:23 PM

Should I use same info if I reg. again ?

No trouble.

Title: Re: Registrered, where is new Reg. key ?
Post by: Abraham on April 05, 2006, 04:09:06 PM

Tried registering again.
Worked this time.
Thanks for your help.
Great software and forum.

Title: Re: Registrered, where is new Reg. key ?
Post by: DavidR on April 05, 2006, 05:44:13 PM

No problem, glad you are now sorted, welcome to the forums.