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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: avast.nospam4sba on May 30, 2017, 11:17:32 AM

Title: "Submit to virus lab..." does nothing
Post by: avast.nospam4sba on May 30, 2017, 11:17:32 AM

Avast keeps detecting the Options.exe file from https://github.com/White-Tiger/T-Clock as a false positive.

I thought I'd be able to report that using "Submit to virus lab..." from the Virus Chest but... this does nothing...

Any clue?

Title: Re: "Submit to virus lab..." does nothing
Post by: Be Secure on May 30, 2017, 11:23:24 AM

Submitting False Positive
https://www.avast.com/false-positive-file-form.php
 (https://www.avast.com/false-positive-file-form.php)

Title: Re: "Submit to virus lab..." does nothing
Post by: avast.nospam4sba on May 30, 2017, 11:26:30 AM

Sure, I know of that other way to report a false positive... but that doesn't explain why the built-in feature doesn't work!

Title: Re: "Submit to virus lab..." does nothing
Post by: DavidR on May 30, 2017, 11:31:20 AM

When you submit a file for analysis from the virus chest, you don't actually see any action at that time. The reason for this is it is transmitted during the next virus definitions update.

When I submit a file from the virus chest, I always initiate a manual virus definitions update. When I have done it like this in the update progress I can see the file being uploaded during the update process.

I don't know if this has changed in avast 17.x.xxxx as it has been a while since I submitted a file for analysis.

Title: Re: "Submit to virus lab..." does nothing
Post by: Eddy on May 30, 2017, 11:35:51 AM

It is still the same in 17.x
It is even mentioned that the file will be submitted during the next VPS update.

Title: Re: "Submit to virus lab..." does nothing
Post by: DavidR on May 30, 2017, 11:56:48 AM

Quote from: Eddy on May 30, 2017, 11:35:51 AM

It is still the same in 17.x
It is even mentioned that the file will be submitted during the next VPS update.

Thanks for the confirmation.

It has always had the notification that it will be uploaded with the next VPS update in the past.

Title: Re: "Submit to virus lab..." does nothing
Post by: Eddy on May 30, 2017, 12:07:38 PM

As I said, it still has that notification.

Title: Re: "Submit to virus lab..." does nothing
Post by: avast.nospam4sba on May 30, 2017, 12:10:12 PM

I don't get that notification.

Also, in the past, one would get a dialog where one would input details about the false positive: file source, product name and version if the file is part of a product, etc. Has this all just gone?

Title: Re: "Submit to virus lab..." does nothing
Post by: Milos on May 30, 2017, 12:35:14 PM

Hello,
what was the detection name, please? Was it IDP?

Milos

Title: Re: "Submit to virus lab..." does nothing
Post by: avast.nospam4sba on May 30, 2017, 01:27:23 PM

Yes, it's IDP, see attached screenshot of the "Properties" dialog.

BTW, it seems Avast ignores my request to exclude this file, I have to restore it repeatedly...

Title: Re: "Submit to virus lab..." does nothing
Post by: Milos on May 30, 2017, 02:14:40 PM

Hello,
thanks for the screenshot. Yes, submits of IDP detected files is in TODO list.

Option "Restore and add to exclusions" does not work?

Milos

Title: Re: "Submit to virus lab..." does nothing
Post by: avast.nospam4sba on May 30, 2017, 02:21:03 PM

I've used "Restore and add to exclusions" 3 times already... and it seems the file still gets moved to the chest even though it's part of the exclusion list...

See screenshots.

Title: Re: "Submit to virus lab..." does nothing
Post by: Milos on May 31, 2017, 02:43:36 PM

Hello,
I can confirm that "Restore and add to exclusions" does not work for IDP now. Thanks for reporting. Bug will be fixed.

Milos

Title: Re: "Submit to virus lab..." does nothing
Post by: avast.nospam4sba on May 31, 2017, 04:31:55 PM

Great! How will we know that the bugfix is available?