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Consumer Products => Avast SecureLine VPN => Topic started by: REDACTED on May 31, 2017, 04:39:39 AM

Title: Auto-renew of VPN - payment taken but VPN says expired
Post by: REDACTED on May 31, 2017, 04:39:39 AM

Hi
an anybody help? I've had my monthly payment taken by auto-renew for VPN but it's showing as expired on the dashboard.

When logging in the view the sales order history, it brings up this message:

Order Details
Order ID: 3953----200
Order Date: 23/05/2017
Server Error
Error:
We are unable to process your request at this time. Please accept our apologies for this inconvenience.
Error Number:  SYS_000003

So, I've had the monthly payment taken but not getting the VPN service. Any ideas??

Title: Re: Auto-renew of VPN - payment taken but VPN says expired
Post by: Asyn on May 31, 2017, 05:56:36 AM

Contact support: https://support.avast.com/support/tickets/new