Avast WEBforum

Business Products => Avast Business => Cloud Management Console & Clients => Topic started by: REDACTED on June 02, 2017, 08:53:46 PM

Title: Scans not completing
Post by: REDACTED on June 02, 2017, 08:53:46 PM

After this most recent update, scans are not completing on at least two of the endpoints I have it installed on (I'm currently unable to check all of them). This is for both web-console pushed scan tasks and manual scan tasks. They most often will get stuck at 99% and will not finish. If I hit the "Details" button, it will open the Avast window, which will show the scan at 0% and will start the scan over - and then it finishes.

Anyone else seeing this?

Title: Re: Scans not completing
Post by: Eddy on June 02, 2017, 08:55:11 PM

It is a know bug, explained in several other threads.

Title: Re: Scans not completing
Post by: REDACTED on June 02, 2017, 08:58:44 PM

Quote from: Eddy on June 02, 2017, 08:55:11 PM

It is a know bug, explained in several other threads.

'


Not to be contrary...but I looked before I posted, and I'm not seeing this specific issue here in this forum. Should I be looking in a different forum, or post this somewhere else?

Title: Re: Scans not completing
Post by: Manley on June 03, 2017, 01:46:18 PM

Quote from: Shane25 on June 02, 2017, 08:53:46 PM

After this most recent update, scans are not completing on at least two of the endpoints I have it installed on (I'm currently unable to check all of them). This is for both web-console pushed scan tasks and manual scan tasks. They most often will get stuck at 99% and will not finish. If I hit the "Details" button, it will open the Avast window, which will show the scan at 0% and will start the scan over - and then it finishes.

Anyone else seeing this?

Thanks for mentioning this problem, I hadn't heard about it yet.

Title: Re: Scans not completing
Post by: Neptune2 on June 07, 2017, 01:45:35 PM

Same issue happening for our users with the new 17.4.2520 client. Please advise.

Title: Re: Scans not completing
Post by: misak on June 08, 2017, 10:22:51 AM

Hi, the bug is UI glitch only. The scan in fact finish completely, is correctly reported back to the Management console, but only the UI on client is showing 99%. Bug will be fixed in version 17.5.

Title: Re: Scans not completing
Post by: Asyn on June 08, 2017, 10:28:21 AM

Quote from: misak on June 08, 2017, 10:22:51 AM

Hi, the bug is UI glitch only. The scan in fact finish completely, is correctly reported back to the Management console, but only the UI on client is showing 99%. Bug will be fixed in version 17.5.

Confirmed, it's already fixed in the latest consumer beta.

Title: Re: Scans not completing
Post by: Neptune2 on June 09, 2017, 01:44:08 PM

Any ETA on 17.5 release date? Thanks.

Title: Re: Scans not completing
Post by: Neptune2 on June 15, 2017, 01:39:17 PM

Any updates? We're waiting on the new release before we deploy throughout our organization.

Thanks.

Title: Re: Scans not completing
Post by: Asyn on June 15, 2017, 01:42:59 PM

Not even the consumer version is released yet, be patient.

Title: Re: Scans not completing
Post by: Neptune2 on July 14, 2017, 01:47:20 PM

Telling me to "be patient" isn't very helpful. That is the reason customers come to this forum, for information that is not available anywhere else.

Over a month later and this is still an issue for us. We have quick scans setup to run a few times a week on all of our clients and this pop-up is generated every time.

Does anyone here have an ETA on the release that fixes this? Thanks.

Title: Re: Scans not completing
Post by: Asyn on July 14, 2017, 02:05:07 PM

Quote from: Neptune2 on July 14, 2017, 01:47:20 PM

Does anyone here have an ETA on the release that fixes this? Thanks.

Nope, only someone from the business team can answer that.

Title: Re: Scans not completing
Post by: REDACTED on July 18, 2017, 07:54:39 AM

Quote from: Neptune2 on July 14, 2017, 01:47:20 PM

Does anyone here have an ETA on the release that fixes this? Thanks.

In early June, I was told by support that a new version was coming "next week".  It's now been 4 weeks.  I think they might have confused it with the Free/Pro/IS build. :) 

Unfortunately, will just have to wait, but I'd prefer to wait than have a really unstable version rushed out.