Avast WEBforum

Other => General Topics => Topic started by: robert792 on June 08, 2017, 01:48:06 PM

Title: Licence file doesn't work
Post by: robert792 on June 08, 2017, 01:48:06 PM
My father has a 3-machine licence for Avast and Avast is running on each machine. He has renewed and paid for his subscription, but only one machine has updated. Attempting to install a licence file results in 'Invalid'

How do we update the other 2 machines?
Title: Re: Licence file doesn't work
Post by: scythe944 on June 08, 2017, 02:42:44 PM
Should be simple enough as inserting the license key

https://www.avast.com/faq.php?article=AVKB7

if you have trouble, try contacting avast support.

https://www.avast.com/resend-license-paid.php
https://www.avast.com/support
Title: Re: Licence file doesn't work
Post by: robert792 on June 08, 2017, 02:49:57 PM
Already tried that several times....
Title: Re: Licence file doesn't work
Post by: robert792 on June 08, 2017, 03:01:25 PM
Requested the licence file several times, doesn't make a difference. Also, the device can't be added to the account (even though it's been using the licence OK for 3 years)
Title: Re: Licence file doesn't work
Post by: Eddy on June 08, 2017, 03:58:12 PM
Did you removed the devices from your account before trying to use the license file ?