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Consumer Products => Avast Cleanup => Topic started by: REDACTED on June 08, 2017, 04:55:47 PM

Title: Avast Cleanup refund request
Post by: REDACTED on June 08, 2017, 04:55:47 PM

Hello,

I was wondering if my ticket has been lost or something. It's ticket #814518 and it has been proccesed for 23 days now.

Title: Re: Avast Cleanup refund request
Post by: Asyn on June 09, 2017, 05:22:18 AM

Hi, I reported it for you.

Title: Re: Avast Cleanup refund request
Post by: REDACTED on June 15, 2017, 01:33:34 PM

Hello

I have similar problem. The ticket has been risen a few days ago. No response apart of an automatic reply sent immediately after rising the ticket by myself.
Ticket number: #845296.

Regards

Krzysztof

Title: Re: Avast Cleanup refund request
Post by: Asyn on June 15, 2017, 01:40:42 PM

How long did you wait..? It might take a while to get a respond, lately.

Title: Re: Avast Cleanup refund request
Post by: REDACTED on June 15, 2017, 01:49:57 PM

The ticket ID for your record is: 849487


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Thank you for your efforts. This needs to be analysed further to check what went wrong. Please run Avast support tool by following the below steps and provide Avast support package file ID.
Download Avast support tool  and save it to your computer (for example on your Windows Desktop).
Right-click on the downloaded avastsupport.exe tool icon, choose Run as administrator
Click on Next and then click on generate by entering your email address.
At the end, you will get a file ID, please provide it.

For more information , please check this link.How to run Avast support tool

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No does not work

Title: Re: Avast Cleanup refund request
Post by: Eddy on June 15, 2017, 01:51:24 PM

tctc_1,

your post has nothing to do with the topic of this thread.
If you are looking for help, start your own thread in the correct forum and provide details.

Title: Re: Avast Cleanup refund request
Post by: Asyn on June 15, 2017, 01:52:38 PM

Follow instructions: https://www.avast.com/faq.php?article=AVKB33#artTitle

Title: Re: Avast Cleanup refund request
Post by: REDACTED on June 16, 2017, 11:22:58 AM

Quote from: Asyn on June 15, 2017, 01:40:42 PM

How long did you wait..? It might take a while to get a respond, lately.

Hi. I wait exactly: 'Being Processed since 4 days 9 hours'. I see some unusual situation touched Avast company lately so, I'll try to be patient.
My only concern now is that, according to the UK's law, I have probably certain amount of time to obtain a refund for non physical item acquired via internet. Hopefully this is 28 days (4 weeks) or even more.
Thank You Asyn for the prompt response.
Regards
Krzysztof

Title: Re: Avast Cleanup refund request
Post by: Eddy on June 16, 2017, 12:04:19 PM

That UK law doesn't matter.
As long as you have requested the refund within 30 days after paying, you are entitled to it.
Even if avast would handle your request next year, you are still entitled for it and you will get.
Sure, I hope not that it takes that long ;)