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Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: REDACTED on June 08, 2017, 10:11:34 PM

Title: Avast SecureLine VPN
Post by: REDACTED on June 08, 2017, 10:11:34 PM

It has now been 24 days since I submitted a ticket for a refund and my ticket has been in "Being Processed" status this entire time. It is now approaching the 30 day deadline and I have yet to receive a refund

Could someone please take a look at my ticket number so i can receive my refund?
Ticket ID: #813100

Title: Re: Avast SecureLine VPN
Post by: Rednose on June 09, 2017, 03:06:47 AM

Hi bwhig27 :)

I have put this forward.

Greetz, Red.

Title: Re: Avast SecureLine VPN
Post by: Eddy on June 09, 2017, 09:33:43 AM

There is no 30 day deadline for handling tickets, only for asking for a refund.

You have 30 days after the purchase to ask for a refund.
When avast handles it doesn't matter.
Only thing that matters are the date of purchase and the date you asked for a refund.