Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on June 11, 2017, 03:20:19 PM

Title: Windows 10 Avast keeps disabling itself.
Post by: REDACTED on June 11, 2017, 03:20:19 PM

My Avast keeps disabling itself after a few hours has passed on my computer.  It's very annoying.  I already tried doing a full removal using their tool, then re downloaded and installed Avast.  It's still doing it.  Then, when I turn it back on, it says "Failed to load UI" and I have to click restart service, then everything turns back on, then it will shut back down a few hours later.

Title: Re: Windows 10 Avast keeps disabling itself.
Post by: Eddy on June 11, 2017, 03:24:07 PM

What exact OS/SP ?
What exact version of avast ? (version, number, build)
Is there any other security (related) software installed ? (or was there)
Are you using power saving mode, fast boot etc ?
Any other problems ?

Title: Re: Windows 10 Avast keeps disabling itself.
Post by: REDACTED on June 11, 2017, 03:39:26 PM

Windows 10 Pro
Avast Version 17.4.2294
No other security.  All windows security programs have been disabled.
No power saving modes.
No other issues with my computer other than the Avast issue.  Everything else in Avast works just fine.

Title: Re: Windows 10 Avast keeps disabling itself.
Post by: Eddy on June 11, 2017, 03:44:26 PM

Give this a try :
- Remove avast through control panel
- Run avastclear
- Reboot
- Remove all leftovers manually
- Reboot
- Install the latest avast version with the off-line installer

Let's see if that solves it.

Title: Re: Windows 10 Avast keeps disabling itself.
Post by: REDACTED on June 11, 2017, 04:25:34 PM

Ok, well I just did that.  Let's see if that fixes it.  Thanks for your help so far.

Title: Re: Windows 10 Avast keeps disabling itself.
Post by: Eddy on June 11, 2017, 04:27:56 PM

You're welcome.

Title: Re: Windows 10 Avast keeps disabling itself.
Post by: REDACTED on June 16, 2017, 01:55:17 AM

Nope, that did not work.  It is still doing it.

Title: Re: Windows 10 Avast keeps disabling itself.
Post by: REDACTED on June 17, 2017, 06:12:18 AM

I am having the same issue on one of my PC's running the Creators update (other machines do not have this update and are running fine).

Did all of the following
- Remove avast through control panel
- Run avastclear
- Reboot
- Remove all leftovers manually
- Reboot
- Install the latest avast version with the off-line installer

TWICE!
 
Once I do the above steps it works until the next time I restart.

Title: Re: Windows 10 Avast keeps disabling itself.
Post by: Asyn on June 17, 2017, 06:41:14 AM

You could try the latest beta: https://forum.avast.com/index.php?board=15

Title: Re: Windows 10 Avast keeps disabling itself.
Post by: Eddy on June 17, 2017, 07:30:31 AM

Clarky please start your own thread and provide details.