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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Beta - Avast => Topic started by: REDACTED on June 18, 2017, 07:01:00 PM

Title: avast status can't start agent after stop/start service
Post by: REDACTED on June 18, 2017, 07:01:00 PM

Hi,

new problem
When stop and start service aswbIDSAgent; avast say not all agent started and: clic RESOLVE button not work.
restart manually action suspect agent not work.
(http://i.imgur.com/YLUmLuV.png)
workaround: disable AVAST; and enable all agent

Title: Re: avast status can't start agent after stop/start service
Post by: Be Secure on June 20, 2017, 01:37:13 PM

Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.

Title: Re: avast status can't start agent after stop/start service
Post by: REDACTED on June 20, 2017, 03:49:33 PM

How will this fix the bug?

It's already a new install. and why repair ?  It's a bug, repair operation not work. Disable all agent/ enable all work.

Title: Re: avast status can't start agent after stop/start service
Post by: PDI on July 13, 2017, 05:01:50 PM

Hi Baudav,

we are looking into this issue but the agent is not supposed to be stopped via SCM. The AvastUI should be used for it.

Regards,
PDI

Title: Re: avast status can't start agent after stop/start service
Post by: REDACTED on July 13, 2017, 05:22:20 PM

yes, but avastUI not stop it.
It display the agent is disabled, but service stay running and continu to request my NAS (I see it when my NAS not hibernate).

Title: Re: avast status can't start agent after stop/start service
Post by: PDI on August 12, 2017, 09:34:17 AM

Hi baudav,

the problem is fixed in the 17.6.2307 Beta build.

Regards,
PDI