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Consumer Products => Avast Mobile Security => Avast Mobile Security for Android => Topic started by: REDACTED on June 18, 2017, 07:49:07 PM

Title: Pro Upgrade doesn't work
Post by: REDACTED on June 18, 2017, 07:49:07 PM

Whenever I push the upgrade button I geht a failure message (see attached file).
My device: Honor 8 with Android 7.0
How can I buy the Pro version directly?

Title: Re: Pro Upgrade doesn't work
Post by: Eddy on June 18, 2017, 07:58:41 PM

Already checked the store ?

Title: Re: Pro Upgrade doesn't work
Post by: REDACTED on June 18, 2017, 08:12:37 PM

Which store? I installed and reinstalled AMS from the playstore. To get the pro version I have to install the free version and then - failure again.

Title: Re: Pro Upgrade doesn't work
Post by: Asyn on June 18, 2017, 08:20:28 PM

Hi, see: https://www.avast.com/faq.php?article=AVKB64

Title: Re: Pro Upgrade doesn't work
Post by: REDACTED on June 18, 2017, 08:42:17 PM

Hi, thank you - but it is already the second step (tap on upgrade button) which is simply not working.

Title: Re: Pro Upgrade doesn't work
Post by: Asyn on June 18, 2017, 08:46:15 PM

Quote from: dettmer.dubbi on June 18, 2017, 08:42:17 PM

Hi, thank you - but it is already the second step (tap on upgrade button) which is simply not working.

Hmmm, best you wait for Tereza...

Title: Re: Pro Upgrade doesn't work
Post by: Tereza V. on June 18, 2017, 10:13:34 PM

Hi, this issue should be fixed for the upcoming version 6.3, which has already been available in Beta version (more on https://goo.gl/5AVSFJ), public release will follow in a few days.