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Consumer Products => Avast Secure Browser => Avast Secure Browser for Windows => Topic started by: REDACTED on June 19, 2017, 03:22:29 PM

Title: ASZB: 3.55.2393.607 - Issue on Windows 10 with SRP Rules enabled
Post by: REDACTED on June 19, 2017, 03:22:29 PM

Hello,

I'm encountering an issue with my Avast SafeZone Browser since enabeling Windows SRP (Software Restriction Policies) on my Windows 10 System.

So I'm adding a rule-exception for SZbrowser.exe and vslshost.exe Version 14.0.23513.0 that allows the applications to run by the current Windows user.

Now I can launch ASZB, but when I click the Bank Mode Button, I get the following message: "Unable to load Bank-Mode"

Update:
I'm able to launch Avast SafeZone Browser with Bank Mode from AVAST Icon in Windows Tray.

Appreciate any ideas on how to troubleshoot.
Thanks
Bodo

Title: Re: ASZB: 3.55.2393.607 - Issue on Windows 10 with SRP Rules enabled
Post by: Eddy on June 19, 2017, 04:46:59 PM

Does it work if you disable the SRP ?

Title: Re: ASZB: 3.55.2393.607 - Issue on Windows 10 with SRP Rules enabled
Post by: REDACTED on June 20, 2017, 11:27:13 AM

Before enabling SRP, it works
I disabled SRP now, and Bank mode works

Title: Re: ASZB: 3.55.2393.607 - Issue on Windows 10 with SRP Rules enabled
Post by: REDACTED on June 20, 2017, 04:03:55 PM

I was able to solve this issue by the following steps:

- From Windows Event Log (Application Log)  I learned that access for these two applications where blocked by SRP rules:
...\AVAST Software\SZBrowser\3.55.2393.607\SZBrowser_crashreporter.exe
...\AVAST Software\SZBrowser\3.55.2393.607\SZBrowser_autoupdate.exe"

Then I create a new exception rule for both applications.
After as restart of ASZB I can enable Bank Mode without any issues.

Title: Re: ASZB: 3.55.2393.607 - Issue on Windows 10 with SRP Rules enabled
Post by: Eddy on June 20, 2017, 04:18:52 PM

Good to hear it is solved and thank you for the information.