Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: REDACTED on June 21, 2017, 02:26:25 AM

Title: Avast Cleanup Refund Request
Post by: REDACTED on June 21, 2017, 02:26:25 AM

I installed Avast 30 day trial and ran Avast Cleanup tool for my new computer. Since my computer is pretty new, I don't need the Avast Cleanup and had not desire to subscribe it. I didn't realize that it was automatic renewal. It was charged today on June 20th.

Order ID: 40048586000
Price Charged:
Subtotal: $39.99
Tax: $2.75
Total: $42.74

I would really appreciate if the Avast Cleanup is cancelled and I get a full refund.

Title: Re: Avast Cleanup Refund Request
Post by: Asyn on June 21, 2017, 05:25:09 AM

-> https://www.avast.com/faq.php?article=AVKB24#artTitle (Orders and Renewals)

Title: Re: Avast Cleanup Refund Request
Post by: REDACTED on June 22, 2017, 10:38:51 PM

Thank you so much. I followed the link and submitted the refund request.

Title: Re: Avast Cleanup Refund Request
Post by: Asyn on June 23, 2017, 06:12:48 AM

You're welcome.

Title: Re: Avast Cleanup Refund Request
Post by: REDACTED on July 17, 2017, 09:43:36 AM

Any luck with that refund? I just experienced exactly the same situation, and am waiting for a response from avast...