Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on June 23, 2017, 08:44:26 PM

Title: Avast Internet Security blocking my printer
Post by: REDACTED on June 23, 2017, 08:44:26 PM

Hi all:

I believe I need to create either a rule or a "friend" in the Firewall portion of the program, or maybe set something for UPD??  I am very green in dealing with Avast rules. I believe I've found the IP address for my computer that is connected to my router wirelessly.

Can someone provide clear, detailed instructions for resolving my issue? I am tired of disabling Avast for 10 minutes so that I am able to print.

Thank you!!

Title: Re: Avast Internet Security blocking my printer
Post by: bob3160 on June 23, 2017, 11:29:27 PM

Welcome to the forum. :)
See if this helps: https://www.avast.com/faq.php?article=AVKB25

Title: Re: Avast Internet Security blocking my printer
Post by: REDACTED on June 24, 2017, 12:46:06 AM

Thanks Bob. I went to that link, read through it and am able to do as they ask except, I'm not sure I need to add the printer IP address, (if so, where?) or do something else.  I've Clicked open the Application Settings and I find 3 Brother (my printer) items listed. I set the security on all three to wide open.

Can you provide further help? I simply don't understand what to do although I follow directions well!   ;D

Title: Re: Avast Internet Security blocking my printer
Post by: bob3160 on June 24, 2017, 12:59:29 AM

Quote from: Janet7 on June 24, 2017, 12:46:06 AM

Thanks Bob. I went to that link, read through it and am able to do as they ask except, I'm not sure I need to add the printer IP address, (if so, where?) or do something else.  I've Clicked open the Application Settings and I find 3 Brother (my printer) items listed. I set the security on all three to wide open.

Can you provide further help? I simply don't understand what to do although I follow directions well!   ;D

Wish I could. I use the free version and the Firewall in Windows 10.
Hopefully one of the other helpers will chime in.

Title: Re: Avast Internet Security blocking my printer
Post by: DavidR on June 24, 2017, 01:31:26 AM

@  Janet7
Whilst I also use the avast free version, does your firewall (or OS) have file/printer sharing enabled ?

I think that I have seen something like this before requiring sharing.

Has your printer ever worked with the avast firewall ?

Title: Re: Avast Internet Security blocking my printer
Post by: Alikhan on June 24, 2017, 03:01:21 AM

I assume you have a printer connected to your network:

1. Is your Firewall mode set to Private?
2. Is "Intenet Connection Sharing Mode" enabled via Firewall > Settings > Policies?

Title: Re: Avast Internet Security blocking my printer
Post by: REDACTED on June 24, 2017, 01:36:22 PM

Quote from: Alikhan on June 24, 2017, 03:01:21 AM

I assume you have a printer connected to your network:

1. Is your Firewall mode set to Private?
2. Is "Intenet Connection Sharing Mode" enabled via Firewall > Settings > Policies?

You Healed Me, Alikhan!!  I had my Firewall mode set to Private but wasn't sharing my Internet Connect. All is right with the world again.

Thank you so much for your time and expertise!!

Title: Re: Avast Internet Security blocking my printer
Post by: Alikhan on June 24, 2017, 03:22:11 PM

Quote from: Janet7 on June 24, 2017, 01:36:22 PM

Quote from: Alikhan on June 24, 2017, 03:01:21 AM

I assume you have a printer connected to your network:

1. Is your Firewall mode set to Private?
2. Is "Intenet Connection Sharing Mode" enabled via Firewall > Settings > Policies?

You Healed Me, Alikhan!!  I had my Firewall mode set to Private but wasn't sharing my Internet Connect. All is right with the world again.

Thank you so much for your time and expertise!!

You're welcome.