Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: REDACTED on June 24, 2017, 05:08:49 AM

Title: Refund Request has not been responded to in 24 days
Post by: REDACTED on June 24, 2017, 05:08:49 AM

Hello, I submitted a support ticket to refund the product due to purchasing the wrong product on May 30th in the late evening. I edited my ticket a day or two after I submitted it, by the way.


Here is the support ticket ID: 832055

Title: Re: Refund Request has not been responded to in 24 days
Post by: Asyn on June 24, 2017, 05:31:33 AM

Hi, I reported it for you.

Title: Re: Refund Request has not been responded to in 24 days
Post by: REDACTED on June 27, 2017, 04:57:42 PM

I am in the same situation as you. I sent in my request for a refund 23day ago never got any reply except to give me a ticket number which is 836620. Worst customer service ever......

Title: Re: Refund Request has not been responded to in 24 days
Post by: Eddy on June 27, 2017, 05:18:41 PM

You need to count in business days.
Current handling time is +/- 15 business days.

Title: Re: Refund Request has not been responded to in 24 days
Post by: Asyn on June 28, 2017, 06:13:10 AM

Quote from: William391 on June 27, 2017, 04:57:42 PM

I am in the same situation as you. I sent in my request for a refund 23day ago never got any reply except to give me a ticket number which is 836620. Worst customer service ever......

Reported.

Title: Re: Refund Request has not been responded to in 24 days
Post by: REDACTED on June 29, 2017, 11:11:06 AM

I have same problem. Here is ticket id 839028.

Title: Re: Refund Request has not been responded to in 24 days
Post by: DavidR on June 29, 2017, 11:12:47 AM

Quote from: WVLVE on June 29, 2017, 11:11:06 AM

I have same problem. Here is ticket id 839028.

When did you submit your support ticket ?

Title: Re: Refund Request has not been responded to in 24 days
Post by: REDACTED on June 30, 2017, 08:24:24 AM

24 days ago.