Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: REDACTED on June 25, 2017, 09:39:19 PM

Title: Avast Cleanup refund, please.
Post by: REDACTED on June 25, 2017, 09:39:19 PM

Hi there. I decided to try out Avast's cleanup for the 30 day trial. Near the end of the trial, I decided it wasn't for me and I cancelled the auto renewal, I even have the email saying that I did. A few days later around when the trial ended I was charged anyway, which made me pretty upset because I know I cancelled it. So I put in a support ticket about the auto renewal and someone kindly disabled it. A bit later I put in a ticket for a refund. Now it's been a little bit over two weeks and i'm still waiting for a refund.

Support Ticket ID is: #843723

Title: Re: Avast Cleanup refund, please.
Post by: Eddy on June 25, 2017, 09:42:09 PM

You will have to wait till avast handles your ticket.
Currently it takes +/- 15 business days.

Title: Re: Avast Cleanup refund, please.
Post by: REDACTED on July 04, 2017, 07:05:01 PM

Nearly 25 days now...

Title: Re: Avast Cleanup refund, please.
Post by: Eddy on July 04, 2017, 07:16:29 PM

Please mention your ticket Id here as well as the date you have created it.
Also let us know if you submitted multiple tickets or change the original one.

Title: Re: Avast Cleanup refund, please.
Post by: REDACTED on July 05, 2017, 07:56:37 AM

Support Ticket ID is: #843723. I put in the support ticket on June 9th.

Title: Re: Avast Cleanup refund, please.
Post by: Eddy on July 05, 2017, 12:06:51 PM

Reported to avast.

I hope they start handling your ticket.

Title: Re: Avast Cleanup refund, please.
Post by: REDACTED on July 05, 2017, 06:26:14 PM

Thanks!  :)

Title: Re: Avast Cleanup refund, please.
Post by: Eddy on July 05, 2017, 06:42:12 PM

You're welcome.

Title: Re: Avast Cleanup refund, please.
Post by: REDACTED on July 06, 2017, 11:51:20 PM

I'm alsop trying to put in a ticket for a refund and it says my invoice is supposed to have a password. It doesn't. I asked for a password to be sent to me, and I have gotten nothing. I'm getting pretty angry. Pretty easy to keep my money if you don't let me request it back.

Title: Re: Avast Cleanup refund, please.
Post by: Eddy on July 07, 2017, 12:01:20 AM

avast doesn't ask for a password if you want to create a ticket.
https://support.avast.com/support/tickets/new?form=2#form

Title: Re: Avast Cleanup refund, please.
Post by: REDACTED on July 07, 2017, 12:21:08 AM

It certainly did and had a picture of the email showing where to find it. Mine didn't have it. The "ticket" even had a request link for a new one. But I'm not here to argue. I just called Cleverbridge where I got to talk to a real person and got my refund right away. No dealing with Avast ticket drama and confusion. I suggest others do the same if they want to avoid unnecessary wait times. Good luck!