Avast WEBforum

Consumer Products => Avast Cleanup => Avast Beta => Topic started by: Stellarman on June 28, 2017, 10:40:04 AM

Title: Beta version of brand new Avast Cleanup product!
Post by: Stellarman on June 28, 2017, 10:40:04 AM
Hello everyone,

Brand new version of Avast Cleanup product is now available in Beta!

In this phase of a product lifecycle it is very important to get as much feedback as possible therefore we would like to ask you to help us with testing.

What's new in Avast Cleanup product?

How can you help?

Known issues

Thank you & enjoy the beta testing!
AVAST Team.
Title: Re: Beta version of brand new Avast Cleanup product!
Post by: Eddy on June 28, 2017, 10:41:56 AM
If there are known issues, it is not a BETA but a ALPHA version and it should not be released to the public for testing.
Title: Re: Beta version of brand new Avast Cleanup product!
Post by: medab1@gmail.com on June 29, 2017, 09:37:45 AM
How about fixing the problems with the old version before putting out a new version ?
Title: Re: Beta version of brand new Avast Cleanup product!
Post by: medab1@gmail.com on June 29, 2017, 11:34:27 AM
I tried the beta.
I tried my Cleanup Premium activation numbers & it said invalid.
I don't have a license.
The only options left were to buy a license or Exit, which closed the program.

Title: Re: Beta version of brand new Avast Cleanup product!
Post by: Stellarman on June 29, 2017, 12:26:46 PM
Hello David550,

first of all, thank you for participating, we really appreciate that!

Regarding the old version, we decided to create a successor of the old Cleanup so this new product which is in Beta right now is kind of evolution of the old one.
We would like to replace the old one and all users who already have a valid license will get the new product and they can still use their licenses.

With regards to the license as you described, it seems like a bug because there is an embedded license within the installation package which shall be used automatically during the installation. If the product asks for a license after installation it is not the intended behavior.
We already encountered the same issue and we are working on fix, I will keep you updated once it will be fixed.

Thanks!
Title: Re: Beta version of brand new Avast Cleanup product!
Post by: medab1@gmail.com on June 29, 2017, 12:30:18 PM
ok.
I hope you fix it quicker than the old version.
Which still doesn't work. :(
Title: Re: Beta version of brand new Avast Cleanup product!
Post by: Asyn on June 29, 2017, 12:42:53 PM
With regards to the license as you described, it seems like a bug because there is an embedded license within the installation package which shall be used automatically during the installation. If the product asks for a license after installation it is not the intended behavior.
We already encountered the same issue and we are working on fix, I will keep you updated once it will be fixed.
Please do so, as nobody can test the new beta, atm. ;) Cheers.
Title: Re: Beta version of brand new Avast Cleanup product!
Post by: Eddy on June 29, 2017, 01:02:33 PM
As (for example) CCleaner does the same job for free, isn't it a waste of time and money to keep developing CleanUp ?

Next to that tools like CleanUp don't do anything the user can't do already himself with the options he has through the OS.

e.g.
Cleaning the cache of a browser.
Simply navigate through a file explorer to the folder and delete everything that is in there.
No tool needed for that at all, let alone paying for a tool that does it.
Title: Re: Beta version of brand new Avast Cleanup product!
Post by: medab1@gmail.com on June 30, 2017, 12:23:09 AM
Avast should post, here, a list of the things the beta & the old version clean up that CCleaner does not clean up.

I agree that if the Avast Cleanup does not clean up things better than CCleaner, why bother with it ?

No need really to post about the old version since it has failed to work from day 1.  >:(   :(   :o   :'(

EDIT---

"And many more - it's up to you to explore the product and find them!"

I don't agree with that at all !  ::)
Title: Re: Beta version of brand new Avast Cleanup product!
Post by: kyuhyong@gmail.com on June 30, 2017, 12:55:11 AM
I purchased the cleanup licence and activated on avast free antivirus but process does not start.

So I downloaded the beta version of it and tried to enter the activation code but it says its incorrect activation code.
My clenup license is valid until 6/14/2018
What should I do now.
Title: Re: Beta version of brand new Avast Cleanup product!
Post by: medab1@gmail.com on June 30, 2017, 01:23:18 AM
I purchased the cleanup licence and activated on avast free antivirus but process does not start.

So I downloaded the beta version of it and tried to enter the activation code but it says its incorrect activation code.
My cleanup license is valid until 6/14/2018
What should I do now.

Maybe since you used it on the free version first, it made it useless to use on the beta version ?
I posted a help link for you in the other forum.
You can ask Avast for help with it. :)

Title: Re: Beta version of brand new Avast Cleanup product!
Post by: Stellarman on June 30, 2017, 11:11:40 AM
Hello,

for everyone who has troubles with activating the Beta version we have discovered that it is because of the Avast self-defense which is blocking the access to the license file and therefore the Cleanup cannot verify the license.
We already have prepared an update which shall resolve this issue but until we will be able to release it, here is a workaround you could use:

Here is the picture of the Avast self-defense settings you should temporarily disable in order to get the Beta license into the Cleanup:
(https://forum.avast.com/index.php?action=dlattach;topic=204702.0;attach=193571)

Sorry for the inconveniences and thank you for you support!
Title: Re: Beta version of brand new Avast Cleanup product!
Post by: Stellarman on June 30, 2017, 11:20:12 AM
As (for example) CCleaner does the same job for free, isn't it a waste of time and money to keep developing CleanUp ?

Next to that tools like CleanUp don't do anything the user can't do already himself with the options he has through the OS.

e.g.
Cleaning the cache of a browser.
Simply navigate through a file explorer to the folder and delete everything that is in there.
No tool needed for that at all, let alone paying for a tool that does it.

Well not everyone is capable of doing such things on his own and our product is for this group of users who are not as tech savvy as you are.
Plus it is not just a cleaning tool but there are also other features like Background and startup programs which allows you to temporarily disable background processes and services if you not use the particular program at the moment in order to save some PC resources.

Last but not least this is the very first version of the new Cleanup and we would like to enhance the product and add more features into it in the future so if there is something you would like to see there you're more than welcome to share your idea or suggestion and we will try to make it live!

Thanks!
Title: Re: Beta version of brand new Avast Cleanup product!
Post by: medab1@gmail.com on June 30, 2017, 07:19:39 PM
Hello,

for everyone who has troubles with activating the Beta version we have discovered that it is because of the Avast self-defense which is blocking the access to the license file and therefore the Cleanup cannot verify the license.
We already have prepared an update which shall resolve this issue but until we will be able to release it, here is a workaround you could use:
  • Navigate to Avast - Settings - Troubleshooting - Disable the Avast self-defense.
  • Start the Avast Cleanup and it shall check the license and run smoothly afterwards.
  • You can then safely re-enable the Avast self-defense.

Sorry for the inconveniences and thank you for you support!

It worked---

(http://s6.postimg.org/lex1u0itt/screenshot_399.jpg)
Title: Re: Beta version of brand new Avast Cleanup product!
Post by: medab1@gmail.com on June 30, 2017, 09:04:52 PM
I cleaned my browser data & had to log into Gmail & everything else.
It slowed down the loading of pages in my Opera Speed Dial page.
A real pain in the butt.
There should be an Undo button for this option if you use it.
I didn't see one offered in the Recover menu.
A picture---

(http://s6.postimg.org/i0evdvnf5/screenshot_399.jpg)
Title: Re: Beta version of brand new Avast Cleanup product!
Post by: medab1@gmail.com on June 30, 2017, 09:34:22 PM
A custom cleaning option like CCleaner has would be nice---

(http://s6.postimg.org/6cktjbya9/screenshot_399.jpg)

PendingRenames---

(http://s6.postimg.org/982i3xro1/screenshot_400.jpg)

You need to know how to use the Advanced Options in the Security tab in Properties of the folders.  8)
Title: Re: Beta version of brand new Avast Cleanup product!
Post by: medab1@gmail.com on July 02, 2017, 08:39:07 AM
I have thought about it & think Avast should offer a free version & a paid version like CCleaner does.

After trying a free version people MAY be inclined to buy the paid version.

And DO NOT offer versions with the automatic payment renewal turned on.
That is a crappy way to do business.  :(  >:(

See picture---

(http://s6.postimg.org/cu8d44aj5/screenshot_401.jpg)
Title: Re: Beta version of brand new Avast Cleanup product!
Post by: calidicusdio on July 04, 2017, 06:45:39 AM
I decided to try the 30 day trial of clean up as CC only does so much. Program would start the scan, then claim an error, suggesting the system needs restarting before it'll work. After 2 restarts, it still failed to get past the error/restart message. I unticked the self-defense module and it finally completed w/o issue. So you guys apparently have another bug related to the self-defense option, which is the 1st time in (10?) years roughly I ever encountered an issue.
Title: Re: Beta version of brand new Avast Cleanup product!
Post by: medab1@gmail.com on July 04, 2017, 03:57:03 PM
This thread is about the beta version which installs for a year free.

You are using the regular cleanup I presume.
That thread is here---

https://forum.avast.com/index.php?board=63.0 (https://forum.avast.com/index.php?board=63.0)

I can't help with the 30 day trial since I have the paid version which won't work at all.
Title: Re: Beta version of brand new Avast Cleanup product!
Post by: Stellarman on July 10, 2017, 10:44:16 AM
I cleaned my browser data & had to log into Gmail & everything else.
It slowed down the loading of pages in my Opera Speed Dial page.
A real pain in the butt.
There should be an Undo button for this option if you use it.
I didn't see one offered in the Recover menu.
A picture---

(http://s6.postimg.org/i0evdvnf5/screenshot_399.jpg)

Hi,

first of all, sorry for the inconveniences.

This is an issue we are trying to resolve by adding a warning dialog which reminds you to save your work before cleaning or skip the browser cleaning step if you don't want to close the browser.
The reason why it is not available in Rescue Center is that if you want to clean something to save the disk space it would be counterproductive to create a backup which would occupy the same amount of space you just cleaned.

Best regards!

Title: Re: Beta version of brand new Avast Cleanup product!
Post by: Stellarman on July 10, 2017, 11:09:46 AM
I have thought about it & think Avast should offer a free version & a paid version like CCleaner does.

After trying a free version people MAY be inclined to buy the paid version.

And DO NOT offer versions with the automatic payment renewal turned on.
That is a crappy way to do business.  :(  >:(

See picture---

(http://s6.postimg.org/cu8d44aj5/screenshot_401.jpg)

You have activated the product with a Paid license. This is not the Beta license which is built in the setup and used by default during the installation.
If would you install the product with the default Beta license you would see this:
(https://forum.avast.com/index.php?action=dlattach;topic=204702.0;attach=193858)

Also the Beta license is completely free and it you won't be charged for using it.

Thanks.
Title: Fix Problems User Text Correction Needed for Services Shutdown Problems
Post by: Patrick99 on July 26, 2017, 08:06:21 AM
Cosmetic Bug:

Fix Problems shows a problem as follows:

Services may not have time to close before shutdown
Increase shutdown to 5 seconds to give them time to close.

When selecting FIX for the problem above the result reads:
Shutdown time has been changed to 15 seconds


If 5 seconds is the amount to increase, then the Fix should read 5 seconds, not 15 seconds.
If the increase is adding 5 seconds, the first item above should changed the word "to" to read "by".
Title: Re: Beta version of brand new Avast Cleanup product!
Post by: Asyn on July 26, 2017, 08:17:57 AM
Hi, new Beta is out, best you report it here: https://forum.avast.com/index.php?topic=205885.0
Title: Broken Registry Items List
Post by: Patrick99 on July 26, 2017, 08:19:21 AM
In addition to listing broken registry entries, these entries could easily be hyperlinked to regedit such that the user may select an entry and have the option to see the actual entry in the registry. This issue is also relevant to other features in the beta.

These items in the list have no check boxes for exclusion from the maintenance operation. It seems to be all or nothing. This issue pervades many other of the features in the beta.
Title: Re: Beta version of brand new Avast Cleanup product!
Post by: Asyn on July 26, 2017, 08:20:37 AM
See Reply #22. ;)
Title: Re: Beta version of brand new Avast Cleanup product!
Post by: Patrick99 on July 26, 2017, 08:21:26 AM
Hi, new Beta is out, best you report it here: https://forum.avast.com/index.php?topic=205885.0
Done