Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on July 04, 2017, 12:50:10 AM
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I was one of those plagued by the "stopping at 99%" GUI error until the recent build, but now I've got a different problem: when I click on the Details button, either in the pop-up notification or in the notifications list, the completed scan starts over. This has happened with both Quick Scan and Full Scan. I am only able to view the details by going into Protection > Antivirus - Scan History and selecting the relevant scan report.
So far, I have tried repairing the installation, uninstalling and reinstalling, and then repairing THAT installation; the problem persists. (This is on Windows 10.) Is this a known bug, or am I just lucky?
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Is this a known bug, or am I just lucky?
This loop scan was reported by some on a previous version .....
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Are you certain it's restarting?
In my case, the pop up shows at the very beginning of the scan... says the scan has completed, no issues found, click on details and it's on 0% (because the scan just started)
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This has been a known bug now for a considerable amount of time (start of March).
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This has been a known bug now for a considerable amount of time (start of March).
Alikhan the 99% bug was back in March. What this user and I are describing are different. This came in the 17.5.2302 version.
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April 2017 - Smart scan restart >> https://forum.avast.com/index.php?topic=201572
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This has been a known bug now for a considerable amount of time (start of March).
Alikhan the 99% bug was back in March. What this user and I are describing are different. This came in the 17.5.2302 version.
I also reported this bug in March too and no it's been there before then.
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Are you certain it's restarting?
In my case, the pop up shows at the very beginning of the scan... says the scan has completed, no issues found, click on details and it's on 0% (because the scan just started)
It's definitely restarting; I've watched the scan run to completion, then clicked Details and watched it start over at 0%.
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Again reported to Avast.
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I previously posted about this here too. 0% shows when opening notifications indicating it is starting the scan again. I thought doing a repair fixed it, but it started doing it again. So this is a bug that apparently has not been fixed.
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I just noticed this too. Clicking details just restarts the scan. Even if the scan is half a year old, so from previous versions.
Also very weird: if I do a scan of a file or folder, it often shows me two notifications for one scan. By the way: if the scan hasn't found anything, I could do without a notification. I saw that nothing was found, it just told me in the GUI. No need for an additional notification on top of that. That's just clutter.
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I'm certain this Details/restart issue was fixed before ?
Now it looks like they have fixed something else and broken this again. Perhaps the work they were going to be doing on the Notification Area, to supposedly make it more relevant and useful to the user.
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It does suggest poor in house testing. As do a lot of these recurring bugs. Seems like we the users are the guinea pigs.
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As I've said previously, this is a known bug and is known to the Avast team but it isn't a priority to be fixed.
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Well, I guess if the program is free, beggars can't be choosers. But it makes Avast look bad and will only chase potential buying customers away. I would have to presume that a paying customer would at least have a reasonable expectation that simple bugs like this would be prioritized and fixed IMMEDIATELY. Even those like us who do not pay should be entitled to a product that is bug free where the bug is something that can and should be fixed within a reasonable time.
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Also very weird: if I do a scan of a file or folder, it often shows me two notifications for one scan. By the way: if the scan hasn't found anything, I could do without a notification. I saw that nothing was found, it just told me in the GUI. No need for an additional notification on top of that. That's just clutter.
Exactly. This new "right-click explorer scan now runs in main window" is a horrible horrible mistake from Avast. Explorer scan used to be fast and easy to dismiss. Now, I have wait the fat full-UI to load and then after the scan ends, I have to go to the notifications center and dismiss the 2 alerts of the explorer scan. WHO did design this horrible mess?!
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I sometimes get it as well, "click to see details" click and away it goes to scan it all again ::)
So I don't click it anymore :)
However, it should have been fixed by now!
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Also very weird: if I do a scan of a file or folder, it often shows me two notifications for one scan. By the way: if the scan hasn't found anything, I could do without a notification. I saw that nothing was found, it just told me in the GUI. No need for an additional notification on top of that. That's just clutter.
Exactly. This new "right-click explorer scan now runs in main window" is a horrible horrible mistake from Avast. Explorer scan used to be fast and easy to dismiss. Now, I have wait the fat full-UI to load and then after the scan ends, I have to go to the notifications center and dismiss the 2 alerts of the explorer scan. WHO did design this horrible mess?!
The whole point of the context menu scan was that it was quick, now it is sloth like because of this main UI interaction.
Why else would it be called ashQuick.exe ;)
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I have this same problem in Avast Free v17.5.2303 build 17.5.3585.203.
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Did anybody get the solution to this? I would like to know too!
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Update to the latest version (17.6.2310): https://forum.avast.com/index.php?topic=208020.0
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Update to the latest version (17.6.2310): https://forum.avast.com/index.php?topic=208020.0
Which is what I have on this XP system, yet there is no change to the opening of the UI to run the context menu scan, this is pathetic.
And why the hell does it create a Notifications entry, if nothing is found it should close, if something was fount then I would expect avast to alert. This was the principle of the original ashQuick.exe context menu scan.
This is made even worse when it runs a scan when you click Details as mentioned. Why the hell is this scanning back when the Details button is clicked, this was fixed once before and now it is bloody back.
I have no problem with changes when they are for the better, not just for changes sake this isn't better than the original context menu scan so why the hell was it changed.
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Same here! I cannot get help. This is really pmo.
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This bug STILL exists. See my separate post.
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Confirmed... This bug STILL exists...
Avast developers should do more tests before releasing this malfunctioning software.
Avast causes more problems than it solves for the last 2 years.
Virusses are safer than this crap.
Every repair causes multiple other problems... even known ones who were repaired before.
Starting reading this forum gives an idea of (non)-reliability.
Crippeled already a few of my PC's for the last few weeks caused by Avast.
It is not only Avast and Windows which should be reinstalled...
PC's were running fine for a few years, and reinstalling all software and related settings takes me months of lost work!!!
Many this have to be set and adjusted one at a time... even Avast settings, as it doesn't accept the previous saved ones.
A few years ago, I installed and adviced Avast to friends and family too...
Now these days, I am ashamed to talk about it... more and more bugs are found, never solved... and comming back again.
This malfunctioning software causes a real lot of lost time and has impact on social relations too.
Releasing "non-working" updates even when auto-update is of is a "malware-practice".