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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on July 08, 2017, 05:41:22 AM

Title: Avast blocking iTunes Extras from playing
Post by: REDACTED on July 08, 2017, 05:41:22 AM
I was having an issue with playing iTunes extras.  It was suggested that my AV may be the cause.  I uninstalled Avast and installed another AV product and my extras started working.  Is there a known solution to stop Avast from blocking these?
Title: Re: Avast blocking iTunes Extras from playing
Post by: Eddy on July 08, 2017, 10:40:22 AM
We can give you hundreds of (possible) solutions, but if you don't have avast installed there is no way to tell which one for you will likely work.
Title: Re: Avast blocking iTunes Extras from playing
Post by: REDACTED on July 08, 2017, 10:38:11 PM
I will reinstall it since I have paid for the full version but I was hoping to figure out if there was a known solution. 
Title: Re: Avast blocking iTunes Extras from playing
Post by: Eddy on July 08, 2017, 10:41:56 PM
Likely something like setting up the firewall rules correct or add a exclusion can work.
Title: Re: Avast blocking iTunes Extras from playing
Post by: REDACTED on July 08, 2017, 10:54:26 PM
Okay so I am very technical but not a network guy and definitely not a whiz with Avast Firewall configs.  How would I setup a rule to exclude iTunes?
Title: Re: Avast blocking iTunes Extras from playing
Post by: bob3160 on July 08, 2017, 10:56:20 PM
Okay so I am very technical but not a network guy and definitely not a whiz with Avast Firewall configs.  How would I setup a rule to exclude iTunes?
After you've installed Avast, you should be asked to allow the connection.
Title: Re: Avast blocking iTunes Extras from playing
Post by: REDACTED on July 08, 2017, 10:59:27 PM
It must have pulled the config from when I had it installed before.  It did not prompt me for anything and iTunes is setup for allow connections to all networks.  I have attached a screenshot of the Packet rules listed for iTunes in case that helps at all.
Title: Re: Avast blocking iTunes Extras from playing
Post by: bob3160 on July 08, 2017, 11:01:44 PM
You didn't say if you're still having a problem ???
Title: Re: Avast blocking iTunes Extras from playing
Post by: REDACTED on July 08, 2017, 11:17:27 PM
It does appear that this is no longer an issue since reinstalling.
Title: Re: Avast blocking iTunes Extras from playing
Post by: bob3160 on July 08, 2017, 11:20:22 PM
It does appear that this is no longer an issue since reinstalling.
Sometimes, the quickest fix is a clean install. :)

Clean Install of Avast:
https://goo.gl/4Ptzkf (https://goo.gl/4Ptzkf)
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A (https://youtu.be/p-h3myRD51A)