Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on July 08, 2017, 08:27:23 AM

Title: Avast Free Antivirus
Post by: REDACTED on July 08, 2017, 08:27:23 AM

Hello I have a problem with this software. A couple of weeks ago It suddenly stopped my Internet access.
It seemed that there was a problem with it, as i also stated that I `m no more protected.
Si I uninstalled it and installed the new version.
This worked fine for 2 weeks. Yesterday it started again to block me from internet access.
When I turn it off, I have a normal Internet access.
I run it on Windows Vista Home Premium.
Any Idea why is this happening? And Any solution please?

Thank you in advance

Title: Re: Avast Free Antivirus
Post by: Asyn on July 08, 2017, 08:29:46 AM

Known issue on Vista. It should help to disable HTTPS scanning in the web shield.

Title: Re: Avast Free Antivirus
Post by: REDACTED on July 08, 2017, 08:39:25 AM

Thank you I will try it now.

Title: Re: Avast Free Antivirus
Post by: Asyn on July 08, 2017, 08:42:37 AM

You're welcome.

Title: Re: Avast Free Antivirus
Post by: REDACTED on July 08, 2017, 08:45:54 AM

Hello again. I can`t find this option. Could you please give me some more help?
Thank you once more.

Title: Re: Avast Free Antivirus
Post by: Asyn on July 08, 2017, 08:47:07 AM

Avast GUI -> Settings -> Components -> Web Shield

Title: Re: Avast Free Antivirus
Post by: REDACTED on July 08, 2017, 08:57:11 AM

Thank you very much, I did it.
I will report the results.

Title: Re: Avast Free Antivirus
Post by: Asyn on July 08, 2017, 09:13:04 AM

NP, report back.

Title: Re: Avast Free Antivirus
Post by: REDACTED on July 08, 2017, 01:49:18 PM

Hello again... I waited some time before reporting back, to check the situation. It seems that the problem has been fixed.
Thanks again!
I will report back if the problem appears again.

Have a nice day.

Title: Re: Avast Free Antivirus
Post by: Asyn on July 08, 2017, 02:44:18 PM

Sounds good, thanks for the feedback.