Avast WEBforum
Consumer Products => Avast Account (my.avast.com) => Topic started by: REDACTED on July 09, 2017, 10:04:53 AM
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Hi!
I put in a refund request a while back, and it's been quiet on my end. I contacted support via twitter and was told the ticket would be escalated but it seems to be in the same state. I had an email stating that times were quite busy and I understand that, but it's coming up to 30 days then the refund window closes.
Is there anything I can do?
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As has been explained many times, the window doesn't close.
What matters is not when avast handles the ticket, but when you created it.
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Thanks! Happy to wait now.
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What is your support ticket ID number and we will try to push it from here ?
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Same here = Being Processed since 26 days 11 hours >:(
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Same question, what is your support ticket ID number ?
Without it we can't do anything to try and push it.
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ticket no = #846827
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ticket no = #846827
I reported your other topic post yesterday.
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Hi!
I put in a refund request a while back, and it's been quiet on my end. I contacted support via twitter and was told the ticket would be escalated but it seems to be in the same state. I had an email stating that times were quite busy and I understand that, but it's coming up to 30 days then the refund window closes.
Is there anything I can do?
I don't believe you can do anything "against stupidity" of Avast Support.
A personal Avast "support service" is not even existing but is substituted by a forum and a very large amount of articles.
I have paid recently for nothing because the website gives a status of expiring license.
I can't not even find the way on the website where to create a ticket.
On this simple issue I have been searching in circles on the "support" and "Contact" pages.
Nowhere do I find any valid "real" e-mailaddress to contact Avast directly !!!
As I read the numerous complaints, I think my money will be lost. In my opinion ... a lousy company.
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I can't not even find the way on the website where to create a ticket.
Contact support: https://support.avast.com/contact