Avast WEBforum

Consumer Products => Avast Account (my.avast.com) => Topic started by: REDACTED on July 09, 2017, 10:04:53 AM

Title: Ticket unanswered - 22 days later
Post by: REDACTED on July 09, 2017, 10:04:53 AM

Hi!

I put in a refund request a while back, and it's been quiet on my end. I contacted support via twitter and was told the ticket would be escalated but it seems to be in the same state. I had an email stating that times were quite busy and I understand that, but it's coming up to 30 days then the refund window closes.

Is there anything I can do?

Title: Re: Ticket unanswered - 22 days later
Post by: Eddy on July 09, 2017, 10:07:27 AM

As has been explained many times, the window doesn't close.
What matters is not when avast handles the ticket, but when you created it.

Title: Re: Ticket unanswered - 22 days later
Post by: REDACTED on July 09, 2017, 05:32:38 PM

Thanks! Happy to wait now.

Title: Re: Ticket unanswered - 22 days later
Post by: DavidR on July 09, 2017, 05:34:17 PM

What is your support ticket ID number and we will try to push it from here ?

Title: Re: Ticket unanswered - 22 days later
Post by: REDACTED on July 09, 2017, 09:36:17 PM

Same here = Being Processed  since 26 days 11 hours  >:(

Title: Re: Ticket unanswered - 22 days later
Post by: DavidR on July 09, 2017, 10:05:06 PM

Same question, what is your support ticket ID number ?

Without it we can't do anything to try and push it.

Title: Re: Ticket unanswered - 22 days later
Post by: REDACTED on July 10, 2017, 01:31:27 PM

ticket no = #846827

Title: Re: Ticket unanswered - 22 days later
Post by: DavidR on July 10, 2017, 02:35:11 PM

Quote from: Hamis100 on July 10, 2017, 01:31:27 PM

ticket no = #846827

I reported your other topic post yesterday.

Title: Re: Ticket unanswered - 22 days later
Post by: Merel on November 05, 2017, 09:41:29 PM

Quote from: sphinxe on July 09, 2017, 10:04:53 AM

Hi!

I put in a refund request a while back, and it's been quiet on my end. I contacted support via twitter and was told the ticket would be escalated but it seems to be in the same state. I had an email stating that times were quite busy and I understand that, but it's coming up to 30 days then the refund window closes.

Is there anything I can do?

I don't believe you can do anything "against stupidity" of Avast Support.

A personal Avast "support service" is not even existing but is substituted by a forum and a very large amount of articles.
I have paid recently for nothing because the website gives a status of expiring license.

I can't not even find the way on the website where to create a ticket.
On this simple issue I have been searching in circles on the "support" and "Contact" pages.

Nowhere do I find any valid "real" e-mailaddress to contact Avast directly !!!

As I read the numerous complaints, I think my money will be lost. In my opinion ... a lousy company.   

Title: Re: Ticket unanswered - 22 days later
Post by: Asyn on November 06, 2017, 05:24:58 AM

Quote from: Merel on November 05, 2017, 09:41:29 PM

I can't not even find the way on the website where to create a ticket.

Contact support: https://support.avast.com/contact