Avast WEBforum

Consumer Products => Avast Mac Security => Topic started by: REDACTED on July 13, 2017, 01:19:32 AM

Title: Mail and Web Shield vs Ancestry.Com
Post by: REDACTED on July 13, 2017, 01:19:32 AM

I've always been happy with Avast/Mac/Sierra. I am not sure when my last Avast updates were done, but all is up to date. I had to turn the mail and web shields off--at least when using Ancestry.com--using both Chrome and Safari. It appears they are keeping me from seeing any media on Ancestry (e.g, photos, censuses, etc.). I never had the problem until Tuesday, 7/11/17. Any thoughts anyone.

Title: Re: Mail and Web Shield vs Ancestry.Com
Post by: lukas.hasik on July 14, 2017, 10:49:23 AM

would you mind to share more details about your Avast+virus definitions version? You can find this info in About.

Title: Re: Mail and Web Shield vs Ancestry.Com
Post by: REDACTED on July 14, 2017, 02:21:23 PM

"Quality" of .... ?

And, thank you. Here you go: Version 12.7/ Virus Definitions: 17071400.

Title: Re: Mail and Web Shield vs Ancestry.Com
Post by: REDACTED on July 16, 2017, 11:26:55 AM

Hi:

Are you still thinking about my problem.

Title: Re: Mail and Web Shield vs Ancestry.Com
Post by: Asyn on July 16, 2017, 11:30:46 AM

Quote from: donv1 on July 16, 2017, 11:26:55 AM

Hi: Are you still thinking about my problem.

Probably not today, it's weekend... ;)

Title: Re: Mail and Web Shield vs Ancestry.Com
Post by: lukas.hasik on July 17, 2017, 02:14:08 PM

@donv1 - I can access the ancestry without any issues. It shows even some images however as I have only trial account it's hard to test it. Would you mind to share some screenshots?

Title: Re: Mail and Web Shield vs Ancestry.Com
Post by: REDACTED on July 18, 2017, 01:04:26 PM

I have screen shots for you. Unfortunately, I don't remember how to upload from them my computer given what's above. Basically, they show broken image icons. Can you refresh me on how to post the shots here?  Incidentally, Ancestry was working properly. Immediately after turning the two shields I mentioned earlier on the problem reappeared.

Title: Re: Mail and Web Shield vs Ancestry.Com
Post by: Asyn on July 19, 2017, 06:13:33 AM

Quote from: donv1 on July 18, 2017, 01:04:26 PM

Can you refresh me on how to post the shots here?

(http://www.mcshield.net/personal/magna86/Images/avast_1.png)

Title: Re: Mail and Web Shield vs Ancestry.Com
Post by: REDACTED on July 19, 2017, 11:16:49 AM

Thank you much Asyn. I must have been blind yesterday! Here the shots are, both of you.

Title: Re: Mail and Web Shield vs Ancestry.Com
Post by: Asyn on July 19, 2017, 11:21:47 AM

You're welcome.

Title: Re: Mail and Web Shield vs Ancestry.Com
Post by: REDACTED on July 19, 2017, 11:24:27 AM

lukas.hasik and Asyn, please see above for screen shots. Be sure and scroll first one up/down/sideways.

Title: Re: Mail and Web Shield vs Ancestry.Com
Post by: Asyn on July 19, 2017, 11:29:20 AM

Quote from: donv1 on July 19, 2017, 11:24:27 AM

Please see above for screen shots.

Wait for Lukas, he's the Mac guy. ;)

Title: Re: Mail and Web Shield vs Ancestry.Com
Post by: REDACTED on July 19, 2017, 12:27:00 PM

 8)

Title: Re: Mail and Web Shield vs Ancestry.Com
Post by: REDACTED on July 22, 2017, 11:38:48 AM

Help on this matter anyone? See screen shots above if pertinent to you.

Title: Re: Mail and Web Shield vs Ancestry.Com
Post by: REDACTED on July 25, 2017, 12:24:03 PM

Bye. No more Avast for me. Poor support from the company (as I have read here), and poor support from the community. I'll never buy any Avast product. Thank you Aysn though!

Title: Re: Mail and Web Shield vs Ancestry.Com
Post by: REDACTED on August 01, 2017, 06:20:47 PM

This is clearly an issue between Ancestry and Avast.  I'm unable to view media.  I contacted Ancestry with my problem.  They immediately asked if I was using a Mac.  Yes.  Then asked if I had Avast installed.  Yes.  They said that's the issue and that I should reinstall he security certificates in Avast for Ancestry.  ????  I went into the Shield and added the Ancestry domains to the excluded list.  Nothing changed.  What's the solution??