Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on July 15, 2017, 01:27:41 PM

Title: Stuck on Resolving Issues
Post by: REDACTED on July 15, 2017, 01:27:41 PM

How do I get past the resolving performance issues page? There's no 'Resolve' nor 'Skip' buttons as there were in the last version.

Title: Re: Stuck on Resolving Issues
Post by: seebach on November 06, 2017, 01:55:31 AM

This is also a problem for me 4 months later.  Did anyone ever figure out why this isn't working?

Title: Re: Stuck on Resolving Issues
Post by: DavidR on November 06, 2017, 02:16:49 AM

I believe this requires that you have purchased the Avast Cleanup Product, see the Avast Cleanup sub-forum https://forum.avast.com/index.php?board=63.0 (https://forum.avast.com/index.php?board=63.0).

Have you purchased Avast Cleanup ?
If so I suggest posting your question in that sub-forum.

I don't like it when the smart scan does scans of products that you either haven't purchased or that you haven't installed.  They are trying to get you to purchase the paid product, the free version just reports.

Title: Re: Stuck on Resolving Issues
Post by: REDACTED on November 06, 2017, 10:19:30 AM

I think the problem was that the buttons were not appearing after an update. Following the next update they reappeared. All working for me now.

Title: Re: Stuck on Resolving Issues
Post by: DavidR on November 06, 2017, 10:51:08 AM

Thanks for getting back with your update on the resolution.