Avast WEBforum

Consumer Products => Avast Account (my.avast.com) => Topic started by: REDACTED on August 03, 2017, 09:53:19 PM

Title: Lost my licenses?
Post by: REDACTED on August 03, 2017, 09:53:19 PM

My old laptop recently died and I purchased another one.  When I accessed my avast account to install my avast software, I changed my email address associated with my account (as the old email was no longer valid).  Unfortunately, it says that I don't have any licenses available to download onto my new laptop!  I removed the old laptop from my protected devices, but it still says that I have zero licenses available.  I tried your "download license" page, but it says that my new email address doesn't have an licenses and I cannot access my old email account.  How can I recover the licenses that I've already paid for?

Title: Re: Lost my licenses?
Post by: Asyn on August 04, 2017, 06:04:08 AM

Hi, see: https://www.avast.com/faq.php?article=AVKB24#idt_0410