Avast WEBforum

Consumer Products => Avast Secure Browser => Avast Secure Browser for Windows => Topic started by: REDACTED on August 06, 2017, 06:39:23 PM

Title: Browser Extensions Missing
Post by: REDACTED on August 06, 2017, 06:39:23 PM

Opened my Safezone browser this morning and the extensions have disappeared.  In the dropdown menu I click on Mange Extensions and it says that "No Extensions Installed".  In the top right corner of the browser all that is there is the Bookmark icon.

Title: Re: Browser Extensions Missing
Post by: REDACTED on August 23, 2017, 05:07:56 PM

Same happened to me this morning, any solution yet?

Title: Re: Browser Extensions Missing
Post by: ondrejz on August 23, 2017, 05:37:23 PM

Try to run the browser as admin, does it help? If yes, please backup your bookmarks and uninstall the browser. Then install it again.

Title: Re: Browser Extensions Missing
Post by: REDACTED on August 23, 2017, 09:57:39 PM

Mine has disappeared, too.  I get this pop-up message when I click on the icon:  OOPS, unexpected error.  Please go to settings and reinstall the browser extension.  Then there's a link to go to settings, which does not work.  I am a computer dummy and have no idea what it means to try as an administrator.  I am the only person who uses this computer.  Not on a network.  Can you tell me what I need to do?  None of the things I have tried give me an option of reinstalling the browser extension.  Thanks.

Title: Re: Browser Extensions Missing
Post by: ondrejz on August 28, 2017, 05:40:29 PM

Hi, I still do not know how to reproduce this problem. Please...

Run command prompt (Start -> type "cmd") and navigate to this folder:

c:\ProgramData\AVAST Software\SZBrowser\profile\YOURUSERNAME\Extensions\

Then run this command:
dir /S > c:\test.txt

Please attach the test.txt file here. Thank you.