Avast WEBforum
Other => General Topics => Topic started by: REDACTED on August 16, 2017, 05:18:03 PM
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It seems impossible to contact Avast directly via email to ask them to cancel my 30 day free trial of Avast Cleanup. Does anyone have a customer care email address?
Since renewing my licence for Avast in July, I have noticed a considerable slowdown in the performance of my PC. Any suggestions as to how I can remove specific Avast functions to improve performance without compromising security?
Am sorely tempted to cut my losses (the €29.99 renewal fee) and cancel Avast altogether to move to an alternative product. Any recommendations re alternative anti-virus products for PC?
Many thanks!
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Sales - Orders and Renewals FAQ - https://www.avast.com/faq.php?article=AVKB24#artTitle (https://www.avast.com/faq.php?article=AVKB24#artTitle).
Depending on when in July, you may well be within the 30 day refund window.
Support Ticket Refund - https://support.avast.com/support/tickets/new?form=2 (https://support.avast.com/support/tickets/new?form=2).
You could also try an avast Repair or a clean reinstall if the repair doesn't resolve it.
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Many thanks
I've cancelled auto renewal. However, I still have no way of contacting a customer care agent to get advice on which functions to deactivate in order to improve my PC's performance. Having to open one FAQ window after another does not constitute user-friendly customer care support.
All the same, many thanks for your post and links.
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I still have no way of contacting a customer care agent to get advice on which functions to deactivate in order to improve my PC's performance.
Avast Antivirus: Adding or removing program components
https://www.avast.com/faq.php?article=AVKB96#artTitle
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It would also help to know what Operating System you're using and what other security related product are installed.