Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: rento2 on August 17, 2017, 06:52:08 PM

Title: smart scan(compatibility missing)
Post by: rento2 on August 17, 2017, 06:52:08 PM

when i start smart scan cant see compatibility scan it start from virus scan...happen afther new update! is it normal?

Title: Re: smart scan(compatibility missing)
Post by: bob3160 on August 18, 2017, 01:24:44 AM

Working fine here:
(http://screencast-o-matic.com/screenshots/u/Lh/1503012178644-34665.png)



Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204


If Repair doesn't fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A

Title: Re: smart scan(compatibility missing)
Post by: bob3160 on August 18, 2017, 01:26:14 AM

(http://screencast-o-matic.com/screenshots/u/Lh/1503012325987-92028.png)

Title: Re: smart scan(compatibility missing)
Post by: bob3160 on August 18, 2017, 01:29:18 AM

(http://screencast-o-matic.com/screenshots/u/Lh/1503012406572-81045.png)
Selecting Protect All, leads to a sales pitch for:
(http://screencast-o-matic.com/screenshots/u/Lh/1503012495303-8037.png)

Title: Re: smart scan(compatibility missing)
Post by: REDACTED on August 18, 2017, 11:28:34 AM

Quote from: rento2 on August 17, 2017, 06:52:08 PM

when i start smart scan cant see compatibility scan it start from virus scan...happen afther new update! is it normal?

Weird I have the same problem on 3 computers.

Did a complete reinstall on 1 computer still the same.

Title: Re: smart scan(compatibility missing)
Post by: rento2 on August 18, 2017, 12:45:32 PM

i start repair,reinstall again nothing help  its still same problem its missing compatibility... i have avast free this happen afther last update! so i am not the onlyone.... i wos in a hurry(sleepe) this morning thats why i  wos thinking that is fixed but its not its still the same!

Title: Re: smart scan(compatibility missing)
Post by: bob3160 on August 18, 2017, 02:38:58 PM

@ Gunners,
The problem computer, is it running the same or a different OS ???

Title: Re: smart scan(compatibility missing)
Post by: REDACTED on August 18, 2017, 03:45:24 PM

Quote from: bob3160 on August 18, 2017, 02:38:58 PM

@ Gunners,
The problem computer, is it running the same or a different OS ???

I have the same problem on all 3 computers running windows 10

Title: Re: smart scan(compatibility missing)
Post by: bob3160 on August 18, 2017, 04:24:34 PM

Quote from: Gunners on August 18, 2017, 03:45:24 PM

Quote from: bob3160 on August 18, 2017, 02:38:58 PM

@ Gunners,
The problem computer, is it running the same or a different OS ???

I have the same problem on all 3 computers running windows 10

As they say this is the last straw I will be putting Bit defender on the 3 computers have done one 2 to go.

If a moderator wants to he/she can delete my account here in the forum

https://forum.avast.com/index.php?topic=93544.msg1415158#msg1415158

Title: Re: smart scan(compatibility missing)
Post by: REDACTED on August 23, 2017, 11:53:43 AM

Thanks  bob3160 for your link.

Think I will wait and see when the stable version is released as I am not comfortable with Beta versions :-\

Sorry for late reply