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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on August 19, 2017, 07:01:12 PM

Title: Unable to run program after it was sent to security center for validation
Post by: REDACTED on August 19, 2017, 07:01:12 PM

Yesterday when I launched a program, Avast said it needed to send it to a security center for further validation.  After about an hour, I saw a pop-up that said the program was OK.  However, now when I launch the program it does not run.  There's no indication of it being rejected by Avast.  Any thoughts or suggestions?

Title: Re: Unable to run program after it was sent to security center for validation
Post by: Asyn on August 19, 2017, 07:16:29 PM

- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Title: Re: Unable to run program after it was sent to security center for validation
Post by: REDACTED on August 19, 2017, 08:32:04 PM

Avast Free 17.5.2303
Windows 7
No other security software installed
Only used Avast Free

Title: Re: Unable to run program after it was sent to security center for validation
Post by: Asyn on August 19, 2017, 08:40:43 PM

Test the file at VT (https://www.virustotal.com) and post the link to the result here.

Title: Re: Unable to run program after it was sent to security center for validation
Post by: REDACTED on August 20, 2017, 01:34:23 AM

I re-installed the program that wouldn't run and now it's OK.

Title: Re: Unable to run program after it was sent to security center for validation
Post by: Asyn on August 20, 2017, 08:56:59 AM

Thanks for the feedback.