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Other => General Topics => Topic started by: REDACTED on August 25, 2017, 07:27:33 PM

Title: scans getting stuck, wont perform performance scan although I have free trial
Post by: REDACTED on August 25, 2017, 07:27:33 PM

So when I go to run a quick scan it keeps sticking on 66% and not going any further. Its at the point of performance scan. Also when I try to do just the clean up in the performance section it's not going past step one? Any idea what the problem is ?

Title: Re: scans getting stuck, wont perform performance scan although I have free trial
Post by: Eddy on August 25, 2017, 07:30:02 PM

CleanUp will not work in the free version, you will have to pay for it.

At what point does the scans get stuck ? (see the log files)

Title: Re: scans getting stuck, wont perform performance scan although I have free trial
Post by: bob3160 on August 26, 2017, 06:08:08 PM

Quote from: Eddy on August 25, 2017, 07:30:02 PM

CleanUp will not work in the free version, you will have to pay for it.

At what point does the scans get stuck ? (see the log files)

Or, you could try the beta version. :) https://forum.avast.com/index.php?topic=207357.0

Title: Re: scans getting stuck, wont perform performance scan although I have free trial
Post by: roller_1956 on August 26, 2017, 11:25:43 PM

Smart scan and CleanUp don`t finish and are renewed two weeks ago.

(http://i.imgur.com/6YitzFk.png)


 

Title: Re: scans getting stuck, wont perform performance scan although I have free trial
Post by: bob3160 on August 27, 2017, 12:04:49 AM

Quote from: roller_1956 on August 26, 2017, 11:25:43 PM

Smart scan and CleanUp don`t finish and are renewed two weeks ago.

(http://i.imgur.com/6YitzFk.png)

Looks like you're in the middle of Network scan which takes a while to complete.
How long did you wait ???