Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on August 30, 2017, 12:26:45 PM

Title: Unidentified Icon
Post by: REDACTED on August 30, 2017, 12:26:45 PM

Hi:
Sometime on desktop in tray appears the icon shown in sreenshot by red arrow. What is it and what for? Ref Win 7
Marek
                                                             
                                                                     

Title: Re: Unidentified Icon
Post by: CraigB on August 30, 2017, 12:28:22 PM

Have you tried right clicking on it to see if any information is given.

Title: Re: Unidentified Icon
Post by: Asyn on August 30, 2017, 12:35:48 PM

Looks like SecureLine, do you have a license..?

Title: Re: Unidentified Icon
Post by: REDACTED on August 30, 2017, 01:41:19 PM

Yes, I have. It seems to be inactive. In one case this icon was blinking with red color and after right clicking           I received a following notification "SecureLine VPN is not connected"
Marek

Title: Re: Unidentified Icon
Post by: Asyn on August 30, 2017, 01:45:38 PM

OK, best you continue here: https://forum.avast.com/index.php?board=53.0

Title: Re: Unidentified Icon
Post by: bob3160 on August 30, 2017, 10:17:56 PM

(http://screencast-o-matic.com/screenshots/u/Lh/1504124131841-75285.png)

Title: Re: Unidentified Icon
Post by: REDACTED on August 31, 2017, 09:13:01 AM

Ok! But it is a problem because this icon comes rarely and only ones was active. If it is active then I will try what you have shown. Now thanks.
Marek

Title: Re: Unidentified Icon
Post by: bob3160 on August 31, 2017, 12:30:52 PM

Quote from: Marek68 on August 31, 2017, 09:13:01 AM

Ok! But it is a problem because this icon comes rarely and only ones was active. If it is active then I will try what you have shown. Now thanks.
Marek

In your case maybe you need to click on Open SecureLine VPN and follow these directions
(http://screencast-o-matic.com/screenshots/u/Lh/1504175316528-77834.png)


Make sure that something isn't unchecked that should be checked
(http://screencast-o-matic.com/screenshots/u/Lh/1504175174166-70299.png)

Title: Re: Unidentified Icon
Post by: bob3160 on August 31, 2017, 12:34:08 PM

If you can't reach SecureLine via the system tray,
Open it via the Avast User Interface.
(http://screencast-o-matic.com/screenshots/u/Lh/1504175588275-39537.png)

Title: Re: Unidentified Icon
Post by: REDACTED on September 06, 2017, 11:06:19 AM

Thanks. I did everything what you have recommended.

Title: Re: Unidentified Icon
Post by: bob3160 on September 06, 2017, 02:45:18 PM

Quote from: Marek68 on September 06, 2017, 11:06:19 AM

Thanks. I did everything what you have recommended.

Is your problem now solved ???

Title: Re: Unidentified Icon
Post by: REDACTED on September 07, 2017, 08:43:43 PM

I think it is solved, but definitely I will reply after several days.