Avast WEBforum

Consumer Products => Avast Secure Browser => Avast Secure Browser for Windows => Topic started by: REDACTED on September 01, 2017, 02:20:03 AM

Title: Bank Mode not showing/working
Post by: REDACTED on September 01, 2017, 02:20:03 AM

Hi,
Re: Avast Premier

Bank Mode has disappeared - as well as the other features/ icons on the SafeZone browser.
Download icon for Youtube not there either.

Any help appreciated.
Many Thanks

Title: Re: Bank Mode not showing/working
Post by: ondrejz on September 06, 2017, 10:41:13 AM

Hi, please help us to find root cause of this problem

Run command prompt (Start -> type "cmd") and navigate to this folder:

c:\ProgramData\AVAST Software\SZBrowser\profile\YOURUSERNAME\Extensions\

Then run this command:
dir /S > c:\test.txt

Please attach the test.txt file here.

Also:
- are you user with admin rights?
- What OS do you use? (cmd -> winver) mention the version of OS build
- does it work properly when you launch the browser as administrator? (rightclick on the icon, run as administrator)

Thank you verymuch

Title: Re: Bank Mode not showing/working
Post by: REDACTED on January 03, 2018, 11:14:33 AM

I have Windows 10 PC
Changed from Avast free to a paid version .....Bank Mode NOT showing/working
Cannot find command promt suggested above.

The Bank Mode works well on my Windows 7 PC

Title: Re: Bank Mode not showing/working
Post by: sueb84 on January 14, 2018, 09:30:43 PM

My Bank mode as well  is no longer working.  It appears to have started after I ran Avast Cleanup Premium. 
Running windows 10

Title: Re: Bank Mode not showing/working
Post by: mdmayes4 on February 10, 2018, 10:41:14 PM

Hi

My "SZBrowser" folder no longer exists - is this why bank mode doesnt work anymore?
I bought my new subscription and it did a download of software - which obviously deleted my safe zone!

How do I do my banking safely now?

When is the new safezone due for release?  Porr form to just take something away without warning.