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Avast Products => Avast Passwords => Avast Passwords for Windows => Topic started by: Kay30 on September 09, 2017, 10:47:27 AM

Title: Master Password
Post by: Kay30 on September 09, 2017, 10:47:27 AM
My Master Password will not work. I thought I had it correct but am getting old so looks like I have forgotten it. I know Avast does not keep a copy but how can I fix? Can I uninstall and re set up again with a new Master Password?
I am in a mess so I need help, please.
Title: Re: Master Password
Post by: Eddy on September 09, 2017, 11:03:38 AM
Sure, start from scratch.
Title: Re: Master Password
Post by: Kay30 on September 09, 2017, 12:52:57 PM
Thanks
Title: Re: Master Password
Post by: Martin Kvetko on September 11, 2017, 08:10:10 AM
You can start from scratch by accessing settings->passwords section, there is an option "Did you forget your password?" on top. By hitting that option you can remove your current vault and start from scratch.
Title: Re: Master Password
Post by: leissa.gebert on September 24, 2017, 10:54:53 PM
I also can't recall my master password and I'm super frustrated!  I reset my "standard" password but when I follow your directions to go to settings and look for forgot password option  - I can't even get to that point without it requiring what must be my master password.  Now I've got some sort of internet attack and I can't even scan without that frigging master password.  Starting to wish I had never purchased this product.
Title: Re: Master Password
Post by: Eddy on September 24, 2017, 11:23:45 PM
Sounds to me you're talking about the password set on avast which has nothing to do with avast password tool.
If that is so read the FAQ for your options and if you require more help post in the correct forum.