Avast WEBforum
Consumer Products => Avast Account (my.avast.com) => Topic started by: Anthony J. on September 09, 2017, 01:56:47 PM
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Hello,
My debit card was debited $79 and confirmed by email from Avast below:
Your Avast Premier - 1 PC has been successfully renewed.
Thank you for continuing to trust Avast to care for your PC. We appreciate your loyalty.
You’ll find the details of your plan below.
Your Auto-Renewal Order Summary
Product
Avast Premier - 1 PC
Order ID 41483654900
Price charged $79.99
Automatically renewed to September 7, 2018
Now, the irony is, last night I got an alert that I was not protected and that I should renew my subscription (strange that, cos they practically took my money).
Anyway, I went back to that confirmation email and clicked on the link to check my order status, by signing in to avast.com/find-order with my login credentials.
I picked up an Activation Code, inserted that to my Avast, and once done I got a message that says that they'd sent the code to my email. Well, I NEVER GOT THAT EMAIL. And when I tried again today.... NEVER GOT THAT EMAIL either!
Support has not responded to my email... since yesterday. Can somebody help?
Thanks
Anthony
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Please post in the correct forum as this has nothing to do with the https://my.avast.com website.
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Which IS the correct forum?
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Which IS the correct forum?
I think Eddy just likes winding people up, if not he is often just plain rude/blunt but not all that informative.
FWIW I would have posted your problem here as well.
I would suggest sending another email to customer.care@avast.com just in case yours did not get through.
If you received an email acknowledging receipt of your email then give them two or three days to have a
look at your account. I had a problem with SLVPN and my request for a refund was acknowledged and
actioned in less than three days. Hope this is more helpful than Es reply.
Ken Lines.