Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Anthony J. on September 10, 2017, 01:27:09 PM
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Hello,
My debit card was debited $79 and confirmed by email from Avast below:
Your Avast Premier - 1 PC has been successfully renewed.
Thank you for continuing to trust Avast to care for your PC. We appreciate your loyalty.
You’ll find the details of your plan below.
Your Auto-Renewal Order Summary
Product
Avast Premier - 1 PC
Order ID 41483654900
Price charged $79.99
Automatically renewed to September 7, 2018
DEBIT CARD STATEMENT
Transaction Date 9/4/2017
Merchant Name DRI*AVAST SOFTWARE
Merchant Location AVAST.COM/ORD MN US
Country United States of America
Transaction Number 161710817
Transaction Type POS Purchase
Withdrawal Fee $0.00
Total Charged $79.99
Now, the irony is, last night I got an alert that I was not protected and that I should renew my subscription (strange that, cos they practically took my money).
Anyway, I went back to that confirmation email and clicked on the link to check my order status, by signing in to avast.com/find-order with my login credentials.
I picked up an Activation Code, inserted that to my Avast, and once done I got a message that says that they'd sent the code to my email. Well, I NEVER GOT THAT EMAIL. And when I tried again today.... NEVER GOT THAT EMAIL either! And, NO, it is NOT in my Spam folder. I've checked!
Can somebody help?
Thanks
Anthony
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-> https://www.avast.com/faq.php?article=AVKB24#artTitle (Orders and Renewals)
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Many thanks, you've been very helpful. All is sorted now.
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Many thanks, you've been very helpful. All is sorted now.
You're welcome.