Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: lubester2001@yahoo.com on September 10, 2017, 04:19:25 PM

Title: Avast cleanup cancelation
Post by: lubester2001@yahoo.com on September 10, 2017, 04:19:25 PM
I want to cancel my auto renewal but it wont let me I keep getting this

! We're sorry, we couldn't cancel your Auto-renewal subscription


 someone help
Title: Re: Avast cleanup cancelation
Post by: Asyn on September 10, 2017, 04:35:38 PM
-> https://www.avast.com/faq.php?article=AVKB24#artTitle (Orders and Renewals)
Title: Re: Avast cleanup cancelation
Post by: clm3j@mtmail.mtsu.edu on September 19, 2017, 02:59:36 PM
the link give you this info.......
"For instructions to disable auto-renewal of your Avast software subscription, refer to one of the following articles according to the distributor you purchased the subscription from:

Disabling the automatic renewal service for Avast orders distributed by Digital River
Disabling the automatic renewal service for Avast orders distributed by Nexway
If your order was processed by Allsoft (Softline Group company), contact Allsoft directly to cancel auto-renewal."

HOW DO I KNOW WHO THE AUTO RENEW IS WITH.....WHY CAN AVAST NOT STOP THE RENEWAL....I AM SORRY I TRIED THE CLEAN UP.....AND I DO NOT WANT TO RENEW IT...IT SEEMS AVAST HAS THERE OWN PROBLEMS WITH THEIR SOFTWARE....HOW DO WE KNOW IF AVAST PREMIUM HAS A BACKDOOR?....

Title: Re: Avast cleanup cancelation
Post by: Eddy on September 19, 2017, 04:51:07 PM
Look at your administration to see who processed the payment.

avast can and will cancel the auto-renewal if you ask them to do so.

The backdoor was not in software from avast as they didn't owned Piriform when CCleaner was compromised.
Title: Re: Avast cleanup cancelation
Post by: lifecoaching2@outlook.com on September 20, 2017, 02:33:48 PM
Não quero renovar, tirei o automatico mais veio um email dizendo que foi renovado, hoje tirei de novo, por favor, não quero e não posso financeiramente
pedido 41839861300
Title: Re: Avast cleanup cancelation
Post by: Asyn on September 20, 2017, 02:37:08 PM
Please post English here, else use the forum section for your language.
-> https://forum.avast.com/index.php?board=21.0
Title: Re: Avast cleanup cancelation
Post by: Eddy on September 20, 2017, 02:40:44 PM
For the answer/solution, see reply #1