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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: xraiderv18 on September 11, 2017, 05:05:03 AM

Title: attention your pc is not operating at maximum performance
Post by: xraiderv18 on September 11, 2017, 05:05:03 AM
ok..I'm getting THIS screen on my avast after a virus scan has finished running..how do I make it stop coming up?

Title: Re: attention your pc is not operating at maximum performance
Post by: Be Secure on September 11, 2017, 05:09:52 AM
Hi.You have a free version of avast antivirus so you can't disable it but if you buy their paid version you are able to stop this. :)
Are you using cleanup tool from avast? you can remove it from ui by customize installation of the product.
Title: Re: attention your pc is not operating at maximum performance
Post by: xraiderv18 on September 11, 2017, 05:28:32 AM
nope, not using the cleanup tool.
Title: Re: attention your pc is not operating at maximum performance
Post by: Be Secure on September 11, 2017, 08:10:22 AM
nope, not using the cleanup tool.
You have a free version of avast antivirus so you can't disable it
Title: Re: attention your pc is not operating at maximum performance
Post by: DavidR on September 11, 2017, 10:01:20 AM
nope, not using the cleanup tool.

What you are seeing is effectively an Ad for the paid version of Avast Cleanup.

Whilst you might not be using it, that is different from having it installed.  It is a component of the avast free version, but it is effectively crippled, it can detect if you need junk or unnecessary programs, etc. removed. If you want them removed then it sends you to pay for the full paid version.

Ensure that you have the Cleanup component uninstalled not just not using it.  If you need a Cleanup function then I would suggest using free version of CCleaner from Piriform, now a part of Avast Software.
Title: Re: attention your pc is not operating at maximum performance
Post by: bob3160 on September 11, 2017, 01:26:45 PM
https://forum.avast.com/index.php?topic=204972.0
Title: Re: attention your pc is not operating at maximum performance
Post by: xraiderv18 on September 11, 2017, 05:25:10 PM
thanks guys for the help.

that said..who do I report avast's email system to? gmail says avast's email service has 'failed avast.com's required checks for authentication'. keeps landing in my spam folder regardless of me clicking the 'not spam' button.
Title: Re: attention your pc is not operating at maximum performance
Post by: Eddy on September 11, 2017, 05:26:44 PM
Disable the avast signature in mails.
Title: Re: attention your pc is not operating at maximum performance
Post by: xraiderv18 on September 12, 2017, 12:09:43 AM
how do I do that?
Title: Re: attention your pc is not operating at maximum performance
Post by: DavidR on September 12, 2017, 01:00:43 AM
Uncheck this option - AvastUI > Settings > General > Enable Avast email signature
Title: Re: attention your pc is not operating at maximum performance
Post by: xraiderv18 on September 12, 2017, 04:25:23 AM
that option isnt checked.
Title: Re: attention your pc is not operating at maximum performance
Post by: DavidR on September 12, 2017, 10:04:21 AM
Unfortunately it shows that what was at first might have been the email signature isn't the cause.

Considering you are also marking it as not spam in Gmail, yet that it is still being flagged as spam, sounds more an issue with Gmail.  This may well require more detailed information on exactly what is going on to try and pin anything down. Not knowing what you mean by 'avasts email service' what the email is about who it is from and to, etc. 

If you want to continue this I would suggest that this goes in its own new topic and not with this unrelated topic 'subject.'
Title: Re: attention your pc is not operating at maximum performance
Post by: bob3160 on September 12, 2017, 04:03:13 PM
Unfortunately it shows that what was at first might have been the email signature isn't the cause.

Considering you are also marking it as not spam in Gmail, yet that it is still being flagged as spam, sounds more an issue with Gmail.  This may well require more detailed information on exactly what is going on to try and pin anything down. Not knowing what you mean by 'avasts email service' what the email is about who it is from and to, etc. 

If you want to continue this I would suggest that this goes in its own new topic and not with this unrelated topic 'subject.'
It's not only happening in gmail. Outlook .com also flaggs replies from forumaster @ avast.com as Spam.
I've already reported this to Avast but there hasn't been any fix or reply.
Right now all you can do is mark them as not spam or, create a filter.
Title: Re: attention your pc is not operating at maximum performance
Post by: DavidR on September 12, 2017, 08:57:26 PM
@  Bob
That's why I was asking for more details as to where the emails were coming from as I don't get that problem. I don't have the forums send me notification emails of activity in topics I contributed to. 

I just use the two options at the top of the page:
Show unread posts since last visit.
Show new replies to your posts.

I do get the report emails and PMs I don't use my gmail account but BT email account and no issues there. However that said, I also first filter them through MailWasher Pro first and most get deleted at server level, so it is very rare that I actually get any of them.

Marking them as Not Spam doesn't seem to be working for xraiderv18.
Title: Re: attention your pc is not operating at maximum performance
Post by: xraiderv18 on September 12, 2017, 11:20:15 PM
if someone could split the topic so the email subscription alerts issue goes into its own thread, I'd be super pleased..got alot going on atm and cannot do it myself. real life drinks pond water at times ^^;
Title: Re: attention your pc is not operating at maximum performance
Post by: bob3160 on September 13, 2017, 01:09:41 AM
if someone could split the topic so the email subscription alerts issue goes into its own thread, I'd be super pleased..got alot going on atm and cannot do it myself. real life drinks pond water at times ^^;
You've already gotten an answer to your first question.
Now you know why you should always start a new topic if you have another unrelated question. :)
Only a Mod. can do what you asked and that may or may not happen.
Title: Re: attention your pc is not operating at maximum performance
Post by: DavidR on September 13, 2017, 01:22:42 AM
if someone could split the topic so the email subscription alerts issue goes into its own thread, I'd be super pleased..got alot going on atm and cannot do it myself. real life drinks pond water at times ^^;
You've already gotten an answer to your first question.
Now you know why you should always start a new topic if you have another unrelated question. :)
Only a Mod. can do what you asked and that may or may not happen.

Whilst the Mods can move a 'topic' but as far as I'm aware they can't split a topic into two parts. Which is why I suggested a new topic early on when it was clear the early suggestion to disable the 'Enable Avast email signature' was already unchecked.
Title: Re: attention your pc is not operating at maximum performance
Post by: cdl2 on November 14, 2017, 12:41:57 AM
Hi.You have a free version of avast antivirus so you can't disable it but if you buy their paid version you are able to stop this. :)
Are you using cleanup tool from avast? you can remove it from ui by customize installation of the product.

I have the paid version and still get this.  I want it to go away!  I hate in your face sales tactics.  Ditto for the VPN client - it gives you the impression it IS part of the product.
Title: Re: attention your pc is not operating at maximum performance
Post by: Asyn on November 14, 2017, 05:35:31 AM
Hi.You have a free version of avast antivirus so you can't disable it but if you buy their paid version you are able to stop this. :)
Are you using cleanup tool from avast? you can remove it from ui by customize installation of the product.
I have the paid version and still get this.  I want it to go away!  I hate in your face sales tactics.  Ditto for the VPN client - it gives you the impression it IS part of the product.
-> https://support.avast.com/article/96/ (Add/Remove components)
Title: Re: attention your pc is not operating at maximum performance
Post by: DavidR on November 14, 2017, 09:54:49 AM
Hi.You have a free version of avast antivirus so you can't disable it but if you buy their paid version you are able to stop this. :)
Are you using cleanup tool from avast? you can remove it from ui by customize installation of the product.
I have the paid version and still get this.  I want it to go away!  I hate in your face sales tactics.  Ditto for the VPN client - it gives you the impression it IS part of the product.
-> https://support.avast.com/article/96/ (Add/Remove components)

Add remove components doesn't necessarily remove the blatant adverts.

I have a very minimal installation, none of the cleanup or performance (junk), nor do I have SecureLine VPN.  That doesn't stop me getting ads when I do anything related to these paid components. 

There are other adverts that make my blood boil, the totally misleading ad to Active my firewall, when I have a firewall on every system and it is Active.  I can put up with most of the ads, but this one makes me very angry.
Title: Re: attention your pc is not operating at maximum performance
Post by: Asyn on November 14, 2017, 09:59:16 AM
Hi.You have a free version of avast antivirus so you can't disable it but if you buy their paid version you are able to stop this. :)
Are you using cleanup tool from avast? you can remove it from ui by customize installation of the product.
I have the paid version and still get this.  I want it to go away!  I hate in your face sales tactics.  Ditto for the VPN client - it gives you the impression it IS part of the product.
-> https://support.avast.com/article/96/ (Add/Remove components)
Add remove components doesn't necessarily remove the blatant adverts.
Hi Dave, it should work/help (in the paid versions).
Title: Re: attention your pc is not operating at maximum performance
Post by: DavidR on November 14, 2017, 11:30:20 AM
In the paid version, surely the option not to 'Show popup offers for other Avast programs' should cover all of this sort of thing.  Plus in paid versions, surely this option should be disabled.
Title: Re: attention your pc is not operating at maximum performance
Post by: Asyn on November 14, 2017, 11:36:32 AM
In the paid version, surely the option not to 'Show popup offers for other Avast programs' should cover all of this sort of thing.  Plus in paid versions, surely this option should be disabled.
Don't rely on that. ;) I/we had to fight hard to get some of this stuff removed (even in Premier).
Title: Re: attention your pc is not operating at maximum performance
Post by: DavidR on November 14, 2017, 01:08:58 PM
I get annoyed about some the strokes pulled in the avast free version, I would be absolutely furious if this were in a product I had paid for.  So much so I would drop back to the free versions or another paid alternative.

Marketing needs to get real, they are driving people away with aggressive and misleading ads.  It wouldn't b a bad idea if they monitored these forums to see the results of their actions.
Title: Re: attention your pc is not operating at maximum performance
Post by: Asyn on November 15, 2017, 05:48:42 AM
Marketing needs to get real, they are driving people away with aggressive and misleading ads.  It wouldn't b a bad idea if they monitored these forums to see the results of their actions.
+1
Title: Re: attention your pc is not operating at maximum performance
Post by: bob3160 on November 15, 2017, 03:29:45 PM
Marketing needs to get real, they are driving people away with aggressive and misleading ads.  It wouldn't b a bad idea if they monitored these forums to see the results of their actions.
+1
The bad part is that even when the component isn't installed, you still get this message. :(
Title: Re: attention your pc is not operating at maximum performance
Post by: DavidR on November 15, 2017, 03:38:38 PM
Yes just got it again, when I wasn't even running a scan.

See attached image, I even clocked the Resolve button to see if it then took me to the payment screen.  Well knock me down with a feather, it reported I had no issues, but there was still a Resolve button at the bottom of the screen. I had tired if playing the game, so I didn't bother clicking the Resolve button again.