Avast WEBforum

Other => Viruses and worms => Topic started by: REDACTED on September 13, 2017, 08:08:43 AM

Title: How Do I Remove My Website From Your Blacklist?
Post by: REDACTED on September 13, 2017, 08:08:43 AM

Hello,

I was alerted by a colleague of mine that Avast is blocking access to my website: hxxps://domain[.]com

Needless to say, I was very concerned, downloaded Avast and indeed I receive the following message when attempting to visit the site:

"Infection detected! hxxp://domain[.]com/ The requested URL contains malicious code that can damage your computer. If you want to access the URL anyway, turn off the Avast web shield and try it again. Infection type: URL:Mal"

I've since conducted multiple malware and virus scans (https://www.virustotal.com, http://www.urlvoid.com/,  multiple malware plugins, etc.) and they all come back clear.

I'm certain that my website is clean therefore I request that you please remove it from your blacklist.

Thank you for your help!

Title: Re: How Do I Remove My Website From Your Blacklist?
Post by: Pondus on September 13, 2017, 08:15:40 AM

Note that Virustotal and UrlVoid does not scan for infections, they check your URL against a number of blacklists


you can report it here  >>  https://www.avast.com/report-a-url.php

Title: Re: How Do I Remove My Website From Your Blacklist?
Post by: REDACTED on September 13, 2017, 08:19:23 AM

Quote from: Pondus on September 13, 2017, 08:15:40 AM

Note that Virustotal and UrlVoid does not scan for infections, they check your URL against a number of blacklists


you can report it here  >>  https://www.avast.com/report-a-url.php

Thanks - I've installed and run Sucuri, Wordfence, Anti-Malware, Theme Authenticity Checker (TAC), Wordpress plugins and the results were all clean.

Title: Re: How Do I Remove My Website From Your Blacklist?
Post by: Pondus on September 13, 2017, 08:24:11 AM

Something you can fix  >>  http://retire.insecurity.today/#!/scan/e0045cdfffdefcc6758941ca1bd43ce053463b8af037d947200f88eba5a2b420

Title: Re: How Do I Remove My Website From Your Blacklist?
Post by: Eddy on September 13, 2017, 08:29:00 AM

URLQuery does report problems.
Lots of blacklistings on that ASN.

Suspicious > https://quttera.com/detailed_report/saveinstitute.com

Not the domain is blocked, but the IP.

Title: Re: How Do I Remove My Website From Your Blacklist?
Post by: REDACTED on September 13, 2017, 08:32:30 AM

Thanks Eddy - no idea why that IP would have any issues. The website hasn't even been launched yet.

Where exactly do you see that on the Quttera report?

Title: Re: How Do I Remove My Website From Your Blacklist?
Post by: Eddy on September 13, 2017, 08:40:53 AM

Read it and see what is says.

Title: Re: How Do I Remove My Website From Your Blacklist?
Post by: REDACTED on September 13, 2017, 08:45:02 AM

Quote from: Eddy on September 13, 2017, 08:40:53 AM

Read it and see what is says.

I did read it - I don't see anything about the IP being problematic.

Title: Re: How Do I Remove My Website From Your Blacklist?
Post by: HonzaZ on September 13, 2017, 08:55:53 AM

Hi,
I have removed 173.255.196.179 from our blacklist - I fortunatelly do not see anything malicious on it in the near past.

Title: Re: How Do I Remove My Website From Your Blacklist?
Post by: REDACTED on September 13, 2017, 08:59:37 AM

Quote from: HonzaZ on September 13, 2017, 08:55:53 AM

Hi,
I have removed 173.255.196.179 from our blacklist - I fortunatelly do not see anything malicious on it in the near past.

Thank you so much! I'm still seeing the alert - do you have any idea how long it will take before I can access it?

Title: Re: How Do I Remove My Website From Your Blacklist?
Post by: Pondus on September 13, 2017, 09:15:13 AM

Try a manual avast Update and a reboot

Title: Re: How Do I Remove My Website From Your Blacklist?
Post by: REDACTED on September 13, 2017, 10:53:06 AM

Quote from: Pondus on September 13, 2017, 09:15:13 AM

Try a manual avast Update and a reboot

Thank you - it's working now!