Avast WEBforum

Consumer Products => Avast SecureLine VPN => Topic started by: REDACTED on September 17, 2017, 01:25:46 AM

Title: 30 day trial - License will not work, code is accepted, but nothing happens.
Post by: REDACTED on September 17, 2017, 01:25:46 AM

I've tried this three different times today. 

I go through all the steps to get the 30 day free trial, but when it comes time to insert the license, it says "Cannot insert license".  When I try to use the activation code instead, it says "Your products were activated", but nothing is activated.  Come to think of it, this is the same thing that happened when I got the free trial for the "Cleanup" service.  Has anyone had this issue?  And is anyone aware how to fix this?

Thanks

Title: Re: 30 day trial - License will not work, code is accepted, but nothing happens.
Post by: Eddy on September 17, 2017, 01:29:45 AM

Contact avast and let them have a look.

Title: Re: 30 day trial - License will not work, code is accepted, but nothing happens.
Post by: REDACTED on September 17, 2017, 01:48:03 AM

I'm of the understanding that if you are using the free Avast service, you are not eligible for support.  Is this incorrect?

Title: Re: 30 day trial - License will not work, code is accepted, but nothing happens.
Post by: REDACTED on September 27, 2017, 03:48:47 PM

Hiya have just logged on to find help for exactly the same problem .. Did you find the help to sort the problems out ?

Thanks
Sarah