Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on September 20, 2017, 04:19:59 PM

Title: avast resets network
Post by: REDACTED on September 20, 2017, 04:19:59 PM
When logon, often the network is reset from home to public and vice versa.  If I can't stop this, I'm out of this software and going to try and get my money back!!!!
Title: Re: avast resets network
Post by: Filip Braun on September 20, 2017, 04:42:03 PM
Hello captainmagic,

Thank you for the report.
Could you please assist us in determining what is wrong?
First enable debug logging: GUI -> Settings -> General -> Maitenance -> Enable debug logging
Then wait for the issue to occur.
Then create support package and submit it (guide here: https://www.avast.com/en-us/faq.php?article=AVKB33) and post the ID of the created package here, so we can find it.

Thank you,
Filip