Avast WEBforum

Consumer Products => Avast Mobile Apps => Avast Anti-Theft for Android => Topic started by: mrobo.mrobo on September 20, 2017, 04:53:52 PM

Title: Added new device to account but not working not comunicate red shield on
Post by: mrobo.mrobo on September 20, 2017, 04:53:52 PM

I cant open added new device on my account, I get error message:
WE ARE SORRY, BUT DETAILED INFORMATION FOR DEVICE SM-J510FN IS CURRENTLY NOT AVAILABLE.
Could be that I am using same type of device all ready in my account but it have different serial and emai nubers.

Title: Re: Added new device to account but not working not comunicate red shield on
Post by: ncel76 on October 12, 2017, 10:43:44 PM

Have you solved? I receive the same message from yesterday. Someone can help me?

Title: Re: Added new device to account but not working not comunicate red shield on
Post by: Eddy on October 12, 2017, 10:45:35 PM

Are you using the paid version of AMS or the old (free) AT version ?

Title: Re: Added new device to account but not working not comunicate red shield on
Post by: ncel76 on October 13, 2017, 01:24:05 AM

Free version

Title: Re: Added new device to account but not working not comunicate red shield on
Post by: mrobo.mrobo on October 13, 2017, 08:23:54 AM

I was in the beta tester and used that version of avast security. Previously I got lifetime license for my devices but after some time avast changed it and now want pay for license. This is not fair from avast, because I made more then 78+ recommendation for internet security products and even more for mobile security. It is time to look for another replacement for avast products probably.

Title: Re: Added new device to account but not working not comunicate red shield on
Post by: Eddy on October 13, 2017, 10:54:50 AM

Well, there is likely the problem.
The free version is history and things (might) not be working anymore.

Title: Re: Added new device to account but not working not comunicate red shield on
Post by: ncel76 on October 13, 2017, 11:06:48 AM

Are you sure of this? Without a notice?
It has already happened to me at other times and the customer service told me that the problem was
an interruption of the Anti-Theft service  then restored regularly and fixed.

Title: Re: Added new device to account but not working not comunicate red shield on
Post by: REDACTED on October 18, 2017, 07:13:29 PM

Same -We are sorry, but detailed information for device...  not available- problem here... Anybody has a solution? Does Avast care at all? If I need to subscribe something... what? There is no paid anti theft option...

Title: Re: Added new device to account but not working not comunicate red shield on
Post by: Asyn on October 19, 2017, 05:31:16 AM

-> https://forum.avast.com/index.php?topic=165654.msg1426655#msg1426655