Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: rextilleon on May 01, 2006, 02:55:29 AM
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I am using Home version 4.7---after a recent update, I am unable to get my email via Outlook Express. When I turn off Avast, I get on. Any ideas--was on the phone with Verizon for hours and have never had this problem with Avast before.
The server responded with an error. Account: 'incoming.verizon.net', Server: 'incoming.verizon.net', Protocol: POP3, Server Response: '-ERR Cannot connect to POP server 206.46.232.10 (206.46.232.10:110), connect error 10060', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC90
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Welcome to the avast forum.
Let's be sure ... your Subject line says frustration with Outlook. In the text you mention Outlook Express. Outlook and Outlook Express are entirely different products.
I'll assume that you really are using Outlook Express.
Since avast works a bit differently for the older Windows operating systems (Win98/Me) from the newer type (Win2000/WinXP) it would help to tell us your operating environment please.
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Sorry--its Outlook Express and I run Windows XP---I appreciate your prompt response.
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Will this help?
http://www.tiscali.co.uk/help/email/oe_errors_0x800ccc90.html
https://www.mdwebhosting.com.au/support/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=16
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rextilleon,
while you are looking at the suggestions from Tech can you re-check the error message you are seeing.
I am a little puzzled by:
Account: 'incoming.verizon.net'
When that is clearly not your account but your server.
You told us that you can connect when you turn off avast. Are you using "Stop On-Access Protection"? If so, then can you try turning off the individual providers to try to isolate the one that may be causing your problem? I would first suggest the Internet Mail provider, then the Webshield and then any others you have running.
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Tech---I read both those threads---and although the first one seemed apropos, it was written in 2004 and didn't seem applicable to the current version. Couldn't figure out the directions. Also, it works fine when I click
stop On-Access protection. I am not sure what you mean by turn off the providers----
Alanrf, I just named it that because i deleted my old account and created a new one--all my settings are correct---they were verified with Verizon (my provider).
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Any other ideas---I am getting very frustrated----
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connect error 10060 -
Winsock Connect Error
System Error: 10060
Connection timed out. A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
Since this would appear to be either a failure to connect or a time out error, I would suggest that you check your firewall (what is it ?) and ensure that you haven't blocked ashMaiSv.exe after the program update or increase your OE timeout duration.
(http://img.photobucket.com/albums/v325/for-dwr/timeoutoe.jpg)
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Thank you --I'm using Windows firewall----checked and everything seems to be okay---It seems that the recent update changed soem stuff and it is recommended to run the Mail Protection Wizard, but for the life of me, I have no idea where to find it.
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XP should be transparent however you will find the mail wizard in programme files\alwil softwar\avast4\ashpopwz
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God, this is frustrating--when I turn off mail protection I have no problems--When I turn it on I get the error message above----I need virus protection for my email, but at this point I guess it isn't happening.
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Check the firewall exceptions and ensure that shMaiSv.exe is listed, if not add it.
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It was, and I can't connect even when I turn the firewall off----This is a problem with Avast mail provider---I have managed to determine that.
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With the time taken and no apparent/obvious cause or solution, it would probably be quicker to do a clean install of avast and see if that resolves the issue.
Download the avast! Uninstall Utility, find it here (http://www.avast.com/eng/avast_uninstall_util.html) and save it on your hard disk so you can find it again. Download the latest version of avast, save it also.
Uninstall avast! using add remove programs, reboot, run the avast! Uninstall Utility, reboot, install the latest version of avast.
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I tried it once already---didn't work---Just did it again--still have the same problem. Obviously, when I try to connect to my ISP email server, via Avast, the password is not being excepted and thus the connection isn't being made. Someone said something about Avast changing some settings but its beyond me at this point.
One last point--if I purchased the Pro version, do you think that Avast support would be able to fix this problem or would I just be wasting my time?
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Anyother ideas before I go with another program?
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I'm having problems with Outlook Express and the latest version of Avast too. Methinks there must be an undetected bug or conflict there.
-caroleu
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Anyother ideas before I go with another program?
Maybe you can help if you add the following line to the [MailScanner] section of <avast>\data\avast4.ini:
Log=20
Then generate some traffic, simulate the problem (i.e. force the avast mail scanner to time out by sending an email with attachment) and then post here the contents of the file <avast>\data\log\aswMaiSv.log
It's not easy to help as we can't imagine what's going on...
For sure avast is NOT incompatible with OE or Outlook... I'm using both right now without problems ::)
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Here you go:
05/01/06 12:25:58 00000904: Started as service, Log = 1
05/01/06 12:25:58 00000904: Build 4.7.827
05/01/06 12:25:58 00000904: Windows XP Workstation (Service Pack 2)
05/01/06 12:25:58 00000904: Using WinSock 2.0
05/01/06 12:25:58 00000904: AutoRedirect settings changed 1
05/01/06 12:25:58 00000904: IgnoreLocalhost settings changed 1
05/01/06 12:25:58 00000904: POP Start settings changed: 1
05/01/06 12:25:58 00000904: POP Listen settings changed: 127.0.0.1 12110
05/01/06 12:25:58 00000904: POP RedirectPort: 110
05/01/06 12:25:58 00000904: SMTP Start settings changed: 1
05/01/06 12:25:58 00000904: SMTP Listen settings changed: 127.0.0.1 12025
05/01/06 12:25:58 00000904: SMTP RedirectPort: 25
05/01/06 12:25:58 00000904: IMAP Start settings changed: 1
05/01/06 12:25:58 00000904: IMAP Listen settings changed: 127.0.0.1 12143
05/01/06 12:25:58 00000904: IMAP RedirectPort: 143
05/01/06 12:25:58 00000904: NNTP Start settings changed: 1
05/01/06 12:25:58 00000904: NNTP Listen settings changed: 127.0.0.1 12119
05/01/06 12:25:58 00000904: NNTP RedirectPort: 119
05/01/06 12:26:38 0000097C: Cannot connect to SMTP server 206.46.232.12 (206.46.232.12:25), connect error 10060
05/01/06 12:30:02 0000022C: Cannot connect to SMTP server 206.46.232.12 (206.46.232.12:25), connect error 10060
05/01/06 12:30:23 000009D8: Cannot connect to POP server 206.46.232.10 (206.46.232.10:110), connect error 10060
05/01/06 12:52:28 00000464: Cannot connect to SMTP server 206.46.232.12 (206.46.232.12:25), connect error 10060
05/01/06 12:52:49 00000270: Cannot connect to POP server 206.46.232.10 (206.46.232.10:110), connect error 10060
05/01/06 12:53:11 0000057C: Cannot connect to SMTP server 206.46.232.12 (206.46.232.12:25), connect error 10060
05/01/06 12:53:32 0000051C: Cannot connect to POP server 206.46.232.10 (206.46.232.10:110), connect error 10060
05/01/06 12:53:46 0000096C: Cannot connect to SMTP server 206.46.232.12 (206.46.232.12:25), connect error 10060
05/01/06 12:54:08 00000708: Cannot connect to POP server 206.46.232.10 (206.46.232.10:110), connect error 10060
05/01/06 13:22:54 0000024C: Cannot connect to SMTP server 206.46.232.12 (206.46.232.12:25), connect error 10060
05/01/06 13:23:15 00000974: Cannot connect to POP server 206.46.232.10 (206.46.232.10:110), connect error 10060
05/01/06 13:27:06 00000EF4: Cannot connect to SMTP server 206.46.232.12 (206.46.232.12:25), connect error 10060
05/01/06 13:27:19 00000E24: Cannot connect to SMTP server 206.46.232.12 (206.46.232.12:25), connect error 10060
05/01/06 13:27:40 000007C8: Cannot connect to POP server 206.46.232.10 (206.46.232.10:110), connect error 10060
05/01/06 14:42:42 00000B28: Cannot connect to POP server 206.46.232.10 (206.46.232.10:110), connect error 10060
05/01/06 14:46:46 00000BA0: Cannot connect to POP server 206.46.232.10 (206.46.232.10:110), connect error 10060
05/01/06 14:59:40 00000810: Cannot connect to POP server 206.46.232.10 (206.46.232.10:110), connect error 10060
05/01/06 16:10:45 0000009C: Cannot connect to POP server 206.46.232.10 (206.46.232.10:110), connect error 10060
05/01/06 16:11:59 00000444: Cannot connect to SMTP server 206.46.232.12 (206.46.232.12:25), connect error 10060
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Seems normal, except for the connection error...
Can you disable Internet Mail provider and try to work with OE, will it work?
Can you post your OE settings like it is shown here? http://www.tiscali.co.uk/help/email/oe_settings.html
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Tech, it works fine only when I disable mail---I have checked and rechecked my settings. They are correct according to the links posted.
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rextilleon,
a question on the settings for your verizon account in OE.
On the "Servers" tab you have the incoming and outgoing server names, do you have the box "Log on using Secure password authentication" checked or unchecked?
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Unchecked.
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Just downloaded the trial version of Kapersky---no problem accessing my email--Anyhow, thanks for your efforts.
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Here is my avast log of using OE6 to connect to an account (that looks as though it really does exist) on incoming.verizon.net.
05/01/06 18:22:48 00000ED0: --POP command REDIRECT 206.46.232.10:110 3708
05/01/06 18:22:48 00000ED0: PATH: \Device\HarddiskVolume2\Program Files\Outlook Express\msimn.exe
05/01/06 18:22:48 00000ED0: Connected to POP server 206.46.232.10 110 (388)
05/01/06 18:22:48 00000ED0: received 135 (388)
05/01/06 18:22:48 00000ED0: <-POP +OK Messaging Multiplexor (Sun Java(tm) System Messaging Server 6.2-4.02 (built Sep 9 2005)) <4456b467.36ff070@vms082.mailsrvcs.net>
05/01/06 18:22:48 00000ED0: sent 135 (368)
05/01/06 18:22:48 00000ED0: received 14 (368)
05/01/06 18:22:48 00000ED0: ->POP USER ...
05/01/06 18:22:48 00000ED0: sent 14 (388)
05/01/06 18:22:48 00000ED0: received 52 (388)
05/01/06 18:22:48 00000ED0: <-POP +OK password required for user testing@verizon.net
05/01/06 18:22:48 00000ED0: sent 52 (368)
05/01/06 18:22:48 00000ED0: received 13 (368)
05/01/06 18:22:48 00000ED0: ->POP PASS ...
05/01/06 18:22:48 00000ED0: sent 13 (388)
05/01/06 18:22:51 00000ED0: received 35 (388)
05/01/06 18:22:51 00000ED0: <-POP -ERR [AUTH] Authentication failed
05/01/06 18:22:51 00000ED0: sent 35 (368)
05/01/06 18:22:51 00000ED0: received 0 (368)
05/01/06 18:22:51 00000ED0: --POP Finishing connection handler
As you see avast has no problem connecting to the server. Something else must be getting in the way for you.
Anyway good luck with Kapersky.
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FWIW I am having no problem with OE in any way. It connects and downloads, and sends.
Jerry
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Also FWIW we might have been better able to help him if he had produced the Log=20 level of logging that Tech requested. I guess he was too frustrated to pay attention at that point.
It seems something in that environment was blocking ashMaiSv.exe from making the connection to the server while allowing OE to do so.
Ah well, we probably will not get much further with this particular problem.
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I did post the log and was never told that it was wrong. Perhaps this is just a case where you couldn't solve a problem. That happens--with computers and with life. Anyhow, I thank everyone for their efforts----I have been an Avast user for years, and really hate to have to give it up.
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I agree with alanrf:
It seems something in that environment was blocking ashMaiSv.exe from making the connection to the server while allowing OE to do so.
It may be e.g. a firewall or an antivirus with email scanner, even a previously uninstalled program that was not uninstalled completely.