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Other => General Topics => Topic started by: REDACTED on October 04, 2017, 06:35:35 PM

Title: Avast right click scan problem
Post by: REDACTED on October 04, 2017, 06:35:35 PM

Hi, I've recently updated Avast, but when I try to scan by right clicking a file or folder, I no longer get a pop up showing results. I've tried
doing a repair and then rebooting my computer, but it hasn't helped. Can someone please help. 

Title: Re: Avast right click scan problem
Post by: DavidR on October 04, 2017, 06:41:49 PM

What version do you have as 17.7.2314 has just been released - https://forum.avast.com/index.php?topic=209428.0 (https://forum.avast.com/index.php?topic=209428.0).

That said I don't know if that resolves this as the change log is a bit brief.

Title: Re: Avast right click scan problem
Post by: REDACTED on October 04, 2017, 06:52:30 PM

I updated to Avast 17.7.2314. Afraid the link has no relevant info, about about right scan issues. Thanks for the reply.

Title: Re: Avast right click scan problem
Post by: Pondus on October 04, 2017, 06:54:43 PM

Quote

Afraid the link has no relevant info, about about right scan issues.

That was not the intention, he gave link to latest version in case you did not have it

Title: Re: Avast right click scan problem
Post by: REDACTED on October 04, 2017, 07:06:58 PM

Okay thanks.

Title: Re: Avast right click scan problem
Post by: bob3160 on October 04, 2017, 11:31:59 PM

Quote from: pypedreams on October 04, 2017, 06:35:35 PM

Hi, I've recently updated Avast, but when I try to scan by right clicking a file or folder, I no longer get a pop up showing results. I've tried
doing a repair and then rebooting my computer, but it hasn't helped. Can someone please help.

I don't know what else you expect ??? This is what I get when I use the right click function to scan a folder
(http://screencast-o-matic.com/screenshots/u/Lh/1507152819696-43206.png)
Click on details to see the following
(http://screencast-o-matic.com/screenshots/u/Lh/1507152577221-64707.png)

Title: Re: Avast right click scan problem
Post by: REDACTED on October 05, 2017, 05:24:17 PM

After the new update, when I right click scan, no menu appears stating  "Scan from Windows Explorer has finished" that's the issue.

Title: Re: Avast right click scan problem
Post by: bob3160 on October 05, 2017, 09:20:34 PM

Quote from: pypedreams on October 05, 2017, 05:24:17 PM

After the new update, when I right click scan, no menu appears stating  "Scan from Windows Explorer has finished" that's the issue.

Are you blocking notifications ??? As you can see from my screenshots, I have no problems.

Title: Re: Avast right click scan problem
Post by: REDACTED on October 06, 2017, 01:09:27 AM

I'm unsure what "blocking notifications" means, please be more specific.

Title: Re: Avast right click scan problem
Post by: REDACTED on October 07, 2017, 11:54:23 PM

I am also having this problem, i am guessing you are using silent mode? i turned off silent mode and now i get a notification, just not the same one i use to get.  with silent mode enabled i had to go into problems and notifications after performing a a right click scan and then press details to actually perform a scan and see the results.

hope this helps

Title: Re: Avast right click scan problem
Post by: bob3160 on October 08, 2017, 12:40:45 AM

Quote from: lysander181 on October 07, 2017, 11:54:23 PM

I am also having this problem, i am guessing you are using silent mode? i turned off silent mode and now i get a notification, just not the same one i use to get.  with silent mode enabled i had to go into problems and notifications after performing a a right click scan and then press details to actually perform a scan and see the results.

hope this helps

Also my estimated guess. Silent mode is designed to stop all popups when you're playing games.
When it's used to stop popups from Avast's sales department, some unexpected result can happen.
Not being notified to an action that's needed is one of those.