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Business Products => Archive (Legacy) => Avast Business => Avast Endpoint Protection => Topic started by: Kevin482 on October 10, 2017, 05:20:33 PM

Title: Avast not responding to my support tickets?
Post by: Kevin482 on October 10, 2017, 05:20:33 PM
Take a look on this:
https://support.avast.com/support/tickets/977130

Can someone tell me what the hell is going on?
Because I tried via support ticket - no reply
Via email - no reply

Then suddenly ticket closed? No notifications on email regarding ticket is closed.
Title: Re: Avast not responding to my support tickets?
Post by: Pete from Avast on October 10, 2017, 06:31:26 PM
Hi there -- can you tell us which product your inquiry is about?

If it's a business product, you will want to put your request here: support.business.avast.com
Title: Re: Avast not responding to my support tickets?
Post by: Kevin482 on October 11, 2017, 11:54:14 AM
Quote from: Pete from Avast on October 10, 2017, 06:31:26 PM
Hi there -- can you tell us which product your inquiry is about?

If it's a business product, you will want to put your request here: support.business.avast.com

You mean support@business.avast.com or?
Inquiry is for premimum endpoint as shown on picture
(https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/5089083551/original/AVAST.PNG?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAJ2JSYZ7O3I4JO6DA%2F20171011%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20171011T095322Z&X-Amz-Expires=300&X-Amz-Signature=28463cdb69fff2b83eab0594463d885e6a076694e6e323b1e8721a60f58f50c7&X-Amz-SignedHeaders=Host&response-content-type=image%2Fpng)
Title: Re: Avast not responding to my support tickets?
Post by: Asyn on October 11, 2017, 12:03:50 PM
Hi, 977130 is a ticket-ID for consumer support. ;)
Support (Business): https://www.avast.com/business-support-contact-form.php
Title: Re: Avast not responding to my support tickets?
Post by: Kevin482 on October 11, 2017, 12:19:55 PM
Quote from: Asyn on October 11, 2017, 12:03:50 PM
Hi, 977130 is a ticket-ID for consumer support. ;)
Support (Business): https://www.avast.com/business-support-contact-form.php
Dear Friend we have tried that contact form but nothing! I tried it again 10mins ago, and its saying that i will get some email confirmation shortly but nothing!
Please help us!
Title: Re: Avast not responding to my support tickets?
Post by: Eddy on October 11, 2017, 01:41:31 PM
I'll try to keep it short.

1] There is no picture
2] You created a ticket for consumer support and not for business support as you should have done
3] 10 minutes? Do you really think people at avast are sitting still doing nothing but waiting for you to create a ticket ?

Just have some patience.